Bath and Body Works UAE Tracking Order Status

I got charged for items, but then they cancelled my order and never refunded me my money. It’s been more than 14 days already.

Always had good experiences with Bath&BodyWorks Dubai works, but my recent order never got delivered. It’s been 7 days since the item was dispatched, but courier service keeps postponing the delivery date. They are also not reachable. B&B should be aware with what kind of delivery service they work with and change it.

When you purchase directly from stores-either online or in-store, you expect the items to be new and the quality is checked. When the store claims that something is just normal when it's not, there's something wrong. I bought 9 body mists during a BBW sale but was disappointed when I received the items with varying liquid contents like they are used. It's defect is not on the quality of the item, just the content but they said this is normal which is not acceptable. Those of you who frequently buys BBW. Did you notice the same? Another point is that I bought online for convenience but BBW's exchange, return and refund policy is very inconvenient. They want me to return the items to their store to get a refund. There was no store near me. If I go to the store, the transportation cost is the same amount that I spent buying the items. They said they cannot do anything. This is their policy. So I am writing this review, just to give you a heads up, specially the people, like me, who are purchasing online.