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Barkbox used to be excellent. I love their products and in general their communication is great. However, over the years their subscription policies have become manipulative and boarding on scammy. They are not transparent about not being able to cancel the subscription at any time, which is frankly an unethical business model. Furthermore, if you ask to pause your subscription, they will pause only for a month and then renew your subscription from the beginning the following month. That is just weird and manipulative. After years of being loyal to Barkbox, I just feel taken advantage of now.

I have have a monthly subscription and I have zero complaints. The toys I get are great quality and for tye treats, my dog has eaten every single one so far! Thank you guys so much for what you all do!!!

My two labs love receiving their BarkBox every month! They even recognize the box at this point. The toys are always great quality and last a long time even with my dogs being big chewers.

The customer service is the best I have seen in a company. My dog has several allergies and they responded very quickly to my email and made changes to the treats I receive in future boxes. The toys are SO CUTE and well made. So happy I've subscribed to monthly boxes, I always cannot wait for them to arrive!

I have had a great experience with BarkBox. We subscribe to their toys for "aggressive chewers." When my dog did destroy a toy, they were quick to offer me a replacement. My dog just LOVES their toys that are 2-in-1 - a toy wrapped with a cloth cover designed to be torn apart. I emailed them to let them know that we had missed one being included in the last box, and they sent him one separately! They are an A+ for me.