Bannatyne Tracking Order Status

Went to the Spa which was bought through a Virgin Experiences voucher. I would warn anyone against purchasing one of these because it is not a spa-like experience whatsoever. They tried to charge us £18 for the use of a pair of flip flops, a toweling robe (that was falling apart and looked like its was on it's last legs), a crunchy old towel and a wristband for the locker. You did get to have £8 of this refunded and you got to keep the bag that all of this came in and the flip flops. After we complained about how shocking this was - I've been to many spas before and a robe and slippers are always included - they let us have this for free. The spa area consisted of a quiet room with heated beds. Only one of these was actually warm and there were too many people having treatments and not enough places for people to sit in this quiet space. The pool area, jacussi and sauna was part of the overall gym complex so was full of men, families and young kids. It was not relaxing in the slightest. The treatment itself was lovely (a 25-minute lava shell massage). After the treatment the lady in the spa tried to sell us a £4 eye mask that when my daughter checked the paperwork was actually included in the price for free! When my daughter mentioned this, she handed over the eye mask and didn't apologise. I'd say this experience is the biggest rip off and don't purchase this via Bannantynes nor through Virgin Experiences.

I brought my friend using a priority fee with member. Then my friend told me that the manager called her several times and asked her many things about her and my friend said "fed up".

Had a wonderful pedicure done today, new staff very friendly

I had a facial and manicure at Bannatyne spa was so amazing feels so much relaxed and I get what I was looking for. I had a beautiful glowing skin after a facial treatment and my nail looks perfect. Thanks

We had lovely welcome from the receptionist and the other staff were very helpful. The treatments were ok nothing very special I’ve better massages and facials . I feel the place needed a good clean for example … taking off our flip flops to get on to the treatment table the floor had lots of bits on it not sure what it was as it was dark in the room 😫. We had lunch which was lovely but the floor was grubby and the table was very dirty with coffee stains . Very disappointed really as it was a birthday gift .. not very nice if you are supposed to be relaxing won’t be going back .