Badlands Ranch Tracking Order Status

This review is not for the quality of the product but it’s Cust Service and its online process. I ordered BADLANDS RANCH SUPERFOOD for my dog from a commercial while watching I TV. During the checkout for 3 bags of food for $114.59 I was prompted prior to completing my checkout that I could order six bags and receive an additional multi item discount per bag. I agreed to purchase the 6 bags totaling $157.87. After completion, I realized I was charged for both orders with 2 different order numbers. I did not approve 2 orders. Couldn’t call customer service as it was late in the evening so I waited until morning and called at approx. 6:30am, PST. (CS OPENS AT 6 am) to cancel the $114.59 order and ask why they kept that order when I changed it prior to the completion of my original purchase. I didn't need or want 9 bags of dog food that have an expiration date. After an explanation that the order couldn’t be cancelled- it had already shipped (really?) and that other customers understood the ordering process, I ended the call abruptly. Approximately 30 minutes after this communication I received confirmation of the shipment. If the order processed before communicating with CS-I would have expected to receive shipping confirmation before that. Should of checked prior reviews before ordering- my mistake. Hope my dog can tolerate 9 bags of food or they will be donated.

Dog poop is runny. Itching is worse. Want a refund!! Update: received a refund and kinds words in an email. My dog is a little better.

My 2 Shitzus have been eating this dog food for about 2 years now. I can’ say enough about the changes in them. 1 is 9 and the other is almost 7. Their energy, skin, and overall health has shown to be amazingly better. We will NEVER feed them any other food. The best decision we ever made for them. Sending thanks and love ❤️

I have just received my extremely expensive small tiny bags. I should have read the bad before purchasing. Then I would have known what size I am actually overpaying for. It smells a bit fishy to me. My dog ate it but she was reluctant. As much as I paid for that small amount there was no way I wasn't going to make her eat that.

I have a 4 year old Golden Retriever and I recently transitioned her solely on Badlands Ranch diet because I want her to have a healthy weight and long happy life. She absolutely loves it and given that she is very picky and easily gets bored with her food, I would say that this one is a keeper! I don’t even have to put any toppers, just her vitamins. My only concern is that her poop has been soft, not watery but definitely way softer than when she was on her previous diet. I followed the feeding guideline but wondering whether I need to cut back on her portions? Anyone have the same problem?