Bababing Tracking Order Status

First time buying from this company and I had a problem with a faulty item and Richard didn’t hesitate in sending me a replacement! Customer service was top notch. Thank you

Purchased the Mani changing bag in November 2022, started using it in February 2023. By June the fabric around the top of the bag had begun to wear through, and two months later the stitching holding the back straps has come undone. Contacted the company in June, and although we had some communication issues, the team were lovely at resolving the problems I had. Good sized bag, getting the change mat back in can be a little bit of a faff, lots of space for all the stuff you need for bubba.

Really pleased with the customer service of this company. Had a slight issue with our Next to Me crib and after an email, I was sent a new mattress and baseboard to help with the issue. There was no charge for any of this and Richard was very responsive and helpful when emailing. The items were sent out quickly meaning the issue was resolved in no time. Overall really happy with the crib and the customer service I received.

So i place an order for a pram bundle and it stated that it would be dispatched in June, i thought this would be ok as we are due in July. After the order i contacted them to see when in June and they said it would be the very end. This was a bit too tight in case the baby comes early. In the same response though Richard offered a great solution that really went above and beyond what i expected. After further emails he offered another solution that really put our minds at ease. I would say this is the best customer service i have received in a long time. I have not tested their products yet but i would definitely recommend based on the service they offered me thanks Steven Update: Hi Richard I've emailed you a few times but no reply. Our due date is one week away and not had our delivery but I see the items are in stock and are offering next day delivery. Any chance our items can be dispatched ASAP?

Amazing customer service experience, and a big thank you to Richard! How refreshing to get such a speedy, positive response from a company. Will definitely be recommending to family and friends.