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Amazing 7 nights away with the family, made full use of the hot tub and park facilities. Friendly staff particularly the staff who were regularly checking our hot tub.

We’ve stayed at the bay at Filey a few times and like the place as its central to Scarborough, Bridlington etc. I’ve commented before about it needing updating, we booked fri- mon 14th to 17th February and stayed in 67 sun Rise. Had an unpleasant smell on arrival, opened the windows, didn’t complain as we had our 2 young grandchildren and they were so excited to explore the place. The kitchen was very grubby and dropping to bits, carpets throughout were paper thin and dated. Paintwork was very dirty in places. Skirting boards throughout, paint peeling off and scruffy. Beds awful and uncomfortable. Generally needs to have full renovation. Toilets stained bath, flooring shoddy, radiators rusty. We left Sunday afternoon after we hoovered after lunch and the hoover stank vile. I’d had enough, these places should be monitored for standards, supposed to be like home from home. It’s a shame because the site is well kept and staff are nice.

Lovely place to stay caravan has everything you need have booked again already

Thank you very much for make our holiday special. We stayed at The Shadow Wood Seaview with hot tub In St Ives and it was amazing time. It is just few minutes walk from bueatiful sandy beach. If you have any issue they will sort it very quickly and service is 24h. Highly recommending away resorts. We will definitely come back again.

We had a exclusive lakeside lodge with hot tub, cost £562 for 2 nights for 4 adults 17th-19th January. Lodge was nice, price was good for what the experience should have been. Firstly we arrived and all unpacked around 17:00 on Friday, the freezer/fridge not on. Thinking nothing of it we carried on, disappointed we couldn't put our food in but knowing we'd get it sorted we continued and we'd be eating the food that night we just planned to cook it, but the oven wasn't working either, gas yes electricity no. As this was happening 2 of our group went to get in the hot tub only to realise that wasn't working either, we rang reception who insisted somebody would be out urgent, approximately 60-90 mins later somebody arrived, by this point we'd attempted to get in the hot tub but as it wasn't working it was cool water and freezing cold temperatures outside, so not possible. Having spoke to the man that came out we had the conclusion the hot tub was tripping all the electrics off and so we couldn't have the hot tub on. Assured it would be rectified first thing Saturday morning as the team wasn't on (Friday night). 09:00 came Saturday morning and we'd heard nothing, I again rang reception to be told they couldn't see anything but would raise it as an urgent, approximately 90 mins later and 2 lads turned up (the hot tub team) they drained it down put chemicals etc in and made the assessment water had gotten into the control panel causing the whole lodges electrics to trip out. Assured it was rectified the lads left, another hour passes and the tub wasn't getting hot, sticking at around 30, again we tried to get in and it wasn't fixed, not getting hot, no jets working or light inside the tub. Again I phoned for somebody to come out, the same lads came out drained it and filled back up with hot water just saying it was the issue but left and nothing else said. Again when we went to get in the tub it had dropped to 27°. I phoned again, the same 2 lads came out, told us the heating element needed to be changed, control panel sealed and jets changed as they were broke. Eventually around 17:00 on Saturday it was fixed all we had to wait for was the hot water to fill it up in order to get to temp quicker and we could use it. Around 18:00 this was done and we was able to use the hot tub as intended. By this point we were all fed up having booked for a great experience relaxing weekend away and unfortunately not being able to enjoy the main attraction which was the hot tub, that being so we were also waiting in all day for the lads to be back and forth to fix it so didn't end up leaving the lodge. I was given an email address by the receptionist (who was very sorry and fantastic help) I sent an email on the 20th of January to which I've still had no response on the 31st of January. I will add I've been to Tattershall twice previously and not had the issues however this was a disaster from the start for us, we were celebrating 3 out of 4 guests 40th birthdays and unfortunately has left a sour feeling and memories from it.