Avenue Tracking Order Status

I have always loved Avenue and done most of my shopping here for years!! I placed an order 2 days ago and got a text that my items that I ordered (2 pair of jeans) were on sale. I contacted customer service to see about getting the difference as the order hasn't even been fullfilled or shipped. They told me they do not do price matching. I explained that I understand if I had already received the items but they fact that the order hasn't even been picked yet or shipped, they should be able to. They would not do it. The only way for me to get the new price was to return them and order new with the new pricing. What?? That is ridiculous!! So have your employees work harder by restocking the items and forget about customer service? I could totally understand if I had the items in hand but I did not, nor had they shipped yet. Very disappointed as a long time customer and spent $1000's here. Looks like I'll be shopping at Lane Bryant and Woman Within for now on. Now I see why they closed all of their stores. :-/

Everything, prices are great. I wish you would bring back the Tan Butter Denim Jeans, other than that, you are doing a great job.

The only store I used to go to was Avenue. Now there’s no stores and there’s no promotions and coupons. It’s very hard to return things without store around. I just bought a blouse. It’s too big. But I’m too busy to go the post office and return it.

Every time I order from Avenue, I get quality at a great price. The sales are great.The sizing is always consistent and the fit is just right. The advertisements portray what you get. I am plus size and I can always count on a great fit and a great look. Their clothing is not just bigger, but made fit my curves. Everything arrives in a timely manor. I love the way they do business.

My last couple of purchases have been disappointing..shirts have been longer than they appear in the ads, jeans have been too big. I also have not been buying too much because styles and colors are not good. Avenue has always been my go to....hopefully it will be again someday.