Audio Advice Tracking Order Status

There is fellow at Audio Advice named Marty. He is truly excellent and uber helpful. He always response with knowledgeable answers. I highly recommend them because for me and from my personal experience with Audio Advice in general is that they have better customer service and knowledge than most hifi shops I have contacted. I highly recommend Audio Advice as they do Know their stuff. Thank you Marty for the speaker advice on those JBL's 3600 HDI speakers.

I've purchased 3 things from Audio Advice and they've been nothing but terrific. My first purchase was a Rega P6 turntable and it was an open box purchase. When I had an issue with it, their service advisor, Marty, was amazing. After trying everything we could think of he just said they'd send me a new turntable. Prompt delivery and even a return label for the other. I also got a Mac M-20, and a Mac 252 integrated amp, Marty again was right with me for some technical issues I had with the 252. These guys are great and I find them very easy to do business with

This does not seem to be the same company with the passion for selling good audio products that they were in the nineties. It appears that they have a change in management that has decided to also pursue an online business that sells the products that the 'rest of us' wants to buy but they do that poorly when compared to the big guys like Crutchfield. They are not ethical in that they will bill your card the very day you order when they have no clue as to when it will ship. None of the other big electronics retailer does that. In the current chip shortage situation, Yamaha AVR's as an example, have not had 2021 models available since August and no one knows then they will be. Not AA, they've been saying "available in September/October/November/December" - they just change the month on their online ad at month end. Compare with the others who tell you that they don't know and if they allow you to pre-order (Crutchfield does not) they will bill only when they ship. Also, someone needs to remind the store managers that the online is also part of AA (or so I assume). They seem to downplay products sold only online. One told me that "we don't sell that here" shaking his head in a manner that suggested they did not get the store's stamp of approval. In that case give the online another name. If you want a lavish home theater this would be the place to go. For the rest of us, DIY guys there are better, more ethical, more efficient online companies who understand the customer experience well.

Purchased a $4000 Technics SL-1200-G. Instead received a $1600 Technics SL-1200GR. Did a chat and was told they would overnight the correct turntable and I would be contacted by a sales manager to speak about compensation for the inconvenience and me having to take the incorrect item to be shipped back. Instead received a call back from just another associate who then told me they would not overnight the correct item till I shipped the turntable I had received by mistake and they would offer no promo or discount. The only thing I was offered was “expedited shipping”. The regular shipping is two day. One day shipping is nice, but for what had occurred I didn’t feel it was sufficient. I told the associate this. He then said he’d get back to me once he spoke with someone “above his pay grade” who would have to approve any discount. There argument was that discounting the item is not approved by the vendor and they would lose the account if they violated the policy. I can understand that, but offering me a gift card for my inconvenience would address my concerns and retain me as a repeat customer. It’s been several days. I have received no follow up. They did actually ship the correct item the same night after telling me they wouldn’t and I received it promptly. I also returned the incorrect turntable. I give them 2 stars because I did receive my item and they did expedite the shipping. Otherwise not a good experience. I would not buy from them again at this point.

I'm surprised there aren't many reviews for this great company. They are a retail store that has added a fantastic online shop. They are great to work with, have tons of really good video advice on products and give great advice. Just call or chat. I would choose them over anyone like Crutchfield for audio. They are 5 Stars ++