Atom Tickets Tracking Order Status

The website emailed me an invite (for 2) to see Megalopolis for free. I was instructed to use the promo code "MEGAFREEATOM" to secure the tickets in advance. I followed the instructions and at the end of the transaction, the message said the tics would be sent to me. One week before the movie opening I received nothing in the U.S. mail or email. So I contacted Atom's customer service and told them the problem. I even sent the instructions I was sent. Instead of flagging this as a problem/ reporting my issue to a supervisor/glitch in their system/ someone sent me back the instructions I used in the first place! Overlooking the fact that the deadline to get tickets had passed! Do you know they reneged on giving me my free tickets? Bullocks! %*&!#$@

Total scam. Website promises ‘worry free cancellations’ but won’t actually give you a refund if you need it.

I ordered 2 tickets, cancelled them and opted for ATOM CASH. I re-ordered 2 more tickets for a different day, using this cash. BUT I was still charged $22.38 for the 2 new tickets I purchased, + $3.58 additional! They said I used it, but it was never credited to my new tickets. WHAT A RIPOFF! Cannot get a live person on the phone, either, just useless CHAT. I spent 2.5 hrs trying to straighten this out.

We tried to order tickets for the T Mobile Tuesday promotion. App was super glitchy. It would reserve seats and then not process the order so that when you restarted the order those seats were reserved and my husband and I wound up having to reserve seats in front of each other then after we were finally able to successfully "buy" it said order was pending even though movie started in 30 minutes. We wound up having to get on chat because there is no phone support and cancel and miss the entire movie.

I remember in 2019 where I had a free ticket (Yes, they used to give you free tickets after paying for 5!), that would expire before a movie I wanted to see had showtimes -- They worked with me to ensure it wouldn't expire. Now, Atom Tickets is...fine. I emailed about 12 hours before a showtime in 2022 asking if they could move a seat. Now, if this was a big movie, I could understand a "No, sorry", but when the email came in, 20 minutes before showtime, it was a "no" -- The entire viewing population was me and 2 other people, and I wasn't taking one of their seats. They're probably staffed by all of 20 people, and handle operations across the country, so I get it. This week, I email a question and I'm still chilling, waiting (But, to be fair, it was a complicated question, and there's plenty of time before showtime). I'm not even annoyed at the fact that we don't have free tickets anymore; Economies change. The app is nice and I can check times, pick a seat, and balk at the "Convenience Fee" before exiting out, because, as you can see, the convenience fee isn't actually helping anyone to make adjustments. The only reason I still use it is because T-Mobile gives us 5$ codes on occasion.