Athena Club Tracking Order Status

This company has some of the best customer service I have ever seen! I ordered two of their deodorants and one of them came damaged (it was melted). I emailed the company and within 20 minutes I had already gotten a response. They shipped me a new replacement deo free of cost and also included a free gift for my troubles. Safe to say, I will be a returning customer.

Devoted to Athena and won’t try other brands of razors! This company understands that happy customers stay customers! I recently needed to replace my Athena razor handle that had broken. I’ve used Athena for quite some time and thought maybe it was time to try a another brand just to see what was newly on the market. I always keep a good supply of razor blade refills on hand. Since I do have plenty of blade refills and I didn’t want to waste them, I reached out to see what Athena‘s Customer Service would say. Their representative, Sydni, responded almost immediately and with no questions asked said they were replacing my handle for free as it was already on the way. As I said, I’ve been using my Athena razors for quite some time and was in no way surprised that after dropping it more than once and keeping it in the steamy shower for years, the glue that held the assembly together finally failed. I never expected them to send a new handle for free. I was simply inquiring about the least expensive way to replace my handle, at my expense of course. Sydni, you handled everything beautifully and in the quickest and best way possible! I plan to use Athena razors as long as I have legs to shave! Thanks again for doing more than the right thing by this customer and earning my devotion for life!

My complaint is not with the product. I had bought it ad a gift so I don't know how well it works, but it was very pretty and seemed well made. My complaint is with trying to cancel the subscription. It's nearly impossible to find instructions on their site, in fact I had to email several times before a csr responded with all the steps. Even then, when I finally got to "cancel my subscription " and clicked that it didn't actually cancel. I went back to review and instead a box was checked for 'delay for 4 weeks '. Under that in tiny writing it said 'still want to cancel?'. I had to do this at least 3 times before I finally got verification that the subscription was canceled. Now they're still showing a pending deduction from my bank account although I canceled 3 days prior to shipping. I'm very disgusted with their business practices.

Quick and efficient! Doesn’t get better than that! She went above and beyond handling an address change for me when I was having trouble doing it myself. She could’ve talked me through it, but instead took the time to do it for me. Her efforts were truly appreciated.

The customer service I received at the Athena Club was warm and understanding of my issue. Also, they respond in a timely manner. They are a great company, if you have not signed up yet, please do. I know you will enjoy them!