Astound Broadband Tracking Order Status

I live in Boston. I had Xfinity broadband with $29.99 monthly bill. One day on March (2023), one astound sales executive knocked at my door, promised me to have $20 monthly bill with better internet ( price locked for 2 years) and also the contract termination cost refund of my previous connection. Now in July , I have not still got the contract termination amount refunded, paying monthly bill of $35 with similar speed as before. I contacted the sales executive multiple times and also the customer care , every time got an assurance everything will be okay soon. In the monthly I can see that promotion is also for only 1 year not 2 years. All this issues are not getting solved and I am not hopeful it will ever solve, I will soon initiate disconnection request to restore my mental peace for the internet connection hazards. Actually I was looking for 0 start or less, but I have no option. Please don't go for this connection at all.