Ashley Furniture Tracking Order Status

I recently had an issue with a bed foundation that I ordered, based on the recommendation of the online customer service representative who sold me my bedroom furniture. I did not require a foundation based on the type of bed I ordered. I spoke to several people before I finally reached the person who made sure that my order could be both returned and refunded appropriately. A gentleman by the name of Jason Davis, who is the Retail Customer Care Representative Lead, very patiently discussed the situation via email, and he always followed-up to provide me updates on the status of my request to return the merchandise. He sent very nice individuals to pick up my foundation, and he made sure I received a refund back to my payment source. Jason definitely lives up to the title of "Customer Care Representative Lead" and Ashley knew what they were doing when they hired him. He was kind, patient, understanding and an exemplary model of professionalism for his peers and this company. JoAnne Ellis

Ashley HomeStore issued us an Outdoor Protection Plan for Indoor Living Room Furniture in August 2020 (during COVID). I have been calling the Fort Worth, TX Store on North Freeway and Customer Service for almost 4 weeks. They admit it was their error, but they don't seem to know how to fix it. The GBS /ProtectAll cannot start a claim until the 2020 Protection Plan has been corrected. I hope to get this resolved since we love their furniture.

Shopping for new living room furniture, I included Ashley Stoney Creek on my search. The store was bright, immaculate and well laid-out. I was greeted on arrival by Mahi Parashar who listened to my preferences and directed me to appropriate options. She was knowledgeable and engaging with absolutely no pressure. Price point and quality were excellent. I returned the next day to complete the purchase.

I had an exceptional experience today with Ashley furniture. I was assisted by Helen she took the time to make sure that I got what was best for my family. I love it. She’s very kind and patient.

I love all of the workers! They are so nice and helpful. All the furniture is beautiful and comfortable. I really Recommend this store :)