Art To Frames Tracking Order Status

I’m not sure what all the sour complaints are about. I had a great experience. There was one small thing I had to write to customer service about but they responded quickly and made a correction. I would use Art to Frames again. I feel like it was a good value for the cost.

I will not use ArtToFrames either. I had a very nice frame that I wanted to use for this project so I just ordered the double matts and a piece of glass. Well the matts came out ok although the color of the inner matte was off but the real problem was they sent a very small piece of glass (8X10) for a 30X20 matte that they made for me. I talked with customer service and was told thats what I ordered. I don't know how in the world that could happen. But my real gripe is the left hand has no idea what the right hand is doing. If I did order the small glass for this project, wouldn't it be a red flag that this wont work in my order...at least a phone call.

I wanted two frames for my degrees, with mats that correspond with the school colors. ArtToFrames give you plenty of options for frames, mats, and glass/plexiglass. Ordering was straightforward. I received my frames less than a week after I placed my order. They are beautiful and exceeded my expectations -- just as nice as the "official" school frames at a much more reasonable price point.

Ordering was a breeze with tons of options to choose from, and the pricing is all quite reasonable. My order arrived a full week prior to the estimated delivery date given (around the holidays, no less) and the packaging was sufficient enough to withstand significant turbulence. ArtToFrames is really the only place I care to visit for any and all of my framing needs.

I wanted to buy a poster at the Hatch Show Print shop at the Country Music Hall of Fame but not spend a fortune on a custom mat and frame. The good folks there recommended ArtToFrames and am I glad they did. The results were impressive. The frame and mat are quality materials. They arrived in perfect condition, well packaged for shipping. The turnaround time was exceptional, especially at Christmastime. I am very happy with my purchase. Two issues that aren't dealbreakers but could improve the ordering process: 1) The delivery window needs to be transparent. I wasn't sure when I ordered when to expect delivery, and tracking was way off (delivery occurred much earlier than the tracking indicated -- a happy surprise but it would have been a problem had I been travelling and had a package sitting on my doorstep for too long), and 2) the customer service chat is useless because there doesn't seem to be anyone available in real time, and a promised response by email the next day did not occur.