Artkive Tracking Order Status

In my opinion, Artkive has deceptive business practices. The first time I ordered from them I was able to customize the books that my parents eventually gifted to us. This time, I was emailed invoices that I was expected to pay without any editing. They charged me $150 for a book and $211 for digitalized artwork that I have yet to see either edit. I said I did not want to move forward, where they sent me a rude email saying I was a previous customer and should have “known” how it works. As my parents generously gifted this to us, I was not as keen to understanding that when I clicked agree to their terms, it truly implied blindly agreeing to charges and threats without seeing ANY type of draft at all! The Artkive process boasts cute imagery and “easy” click, click, checkout processes, but deceptively inserts its true costs and motives upon customers receiving endless collections threats. Their audacity and volume of “collect payment” emails, out weighs their quality of product they’re selling. Absolutely deceptive. Do not buy a box!!! ADDED RESPONSE 3/4/25 After speaking with a representative from Artkive for 42 minutes, this representative had tried to appease my request of not wanting to move forward with any Artkive product, to that if I delete my negative reviews I can close my account with them for $100. I ended it that I would rather have my reviews up of my negative experiences than exchange funds for nothing in return. It is NOT the customer’s fault or responsibility to pay for Artkive’s business costs like photography etc and in my opinion, is still deceptive to the customer to imply responsibility of charges based on volume of artwork submitted to them. If there was a book that I received that I was unhappy with, I would understand that a cancellation of account and refund would be unreasonable to request. In this circumstance (and several others on their Better Business Bureau account) my complaint and refusal to move forward with purchasing a book/digitalized artwork is unfair to the consumer to deny them of that and incur a charge (with penalty plus collections may I add!). The representative stated to me that they were not worried about negative reviews (there are 25 complaints) on the BBB because of their lack of credibility(?), but I suggested that in fact, perhaps they should, as a responsible business. Customers like myself are unhappy for very similar reasons and it is unaddressed and penalized by the company, blaming their own customers than taking accountability of deceptive practices.

Deceptive pricing and business practices. More than double the offer I responded to. With so many alternatives go somewhere cheaper. The quality of my photos are average.

Great company all around offering a wonderful service!

I have come to edit this review as the company has since come back and given me a few months to access and download my kids’ artworks. However I would still never recommend this software due to their lack of transparency and expensive pricing versus competitors. I downloaded this application in 2016. Since then, I have been saving my kids' artworks for free, relieved that I have not had to retain piles and piles of paper. I uploaded photos as recently as December 2024. Today when I logged in, I find out that am forced to pay a $30 annual fee. Forced - because they locked me out of my image library until I pay. This business model of free # of images was never transparently communicated and the way they lock you out without warning is a terrible experience. Yes they fixed the issue but I hope my review encourages this company to make more permanent changes.

Love love love Artkive. I have 3 kids and the amount of artwork they bring home is insane so using Artkive has been essential. Highly recommend for anyone who has piles of artwork like I did lol.