ArtistWorks Tracking Order Status

I am enjoying the service of Artistworks.com so far. Piano teacher Zachary is really very, very good. No doubt about it. Well done, Zachary! Otherwise the platform works great. Looks like a good deal. 👍🎹🎶

I signed up for the Sierra Hull Mandolin course, which was great. No complaints about the course. However, I just didn't have the team to keep up with it, and eventually stopped altogether. I wasn't planning on resubscribing, but to my surprise, when I logged back into my account, after months, I found out I was just charged full price for another year! Default auto-renew is a deceptive practice by ArtistWorks. Had their been any warnings about turning off Auto-renew, believe me I would have. So either they turned it back on, or I was never warned, which I shouldn't need to be in the first place. I was charged $280, for a service I no longer have a use for. Please make this right ArtistWorks and provide me a full refund. It's only been 4 days since the renewal. There should at least be a grace period for full cancellation and refund.

Update I received a refund, thank God and AW. Lesson is watch out for autorenewal. My previous comment: Was charged for cancelled subscriptions. I subscribed to two courses. I know how their auto renewal works so as soon as I subscribed, I cancelled auto renewal. I checked numerous times months ago to see on my account that the auto renew was not on. Now when the subscription renewal date came I was charged full price. It looks like some of the way the account stuff was shown on their website has chagned so maybe this was all a data error.

I don’t think you should sign up with too much emphasis on the video exchanges because if you’re working with a popular teacher obviously he is not going to respond overnight. The more popular he is the longer it will take it just makes sense. The school is very good, so take the lessons and you will find yourself advancing without having some teacher earning maybe five bucks to give you feedback. If you want private lessons then go to a music school.

I’m struggling a bit here .... on one hand I think the course material , content and standard of teaching is pretty good. I signed up for the Noam Pikelny banjo course and he is just superb in his approach, knowledge and delivery. I can also report a very quick response to my video submission ... two days in fact, and when it arrived it was detailed and enthusiastic. So all good on the course itself. The issue I have is one lots of folks seem to be having ... customer service. My subscription auto Renewed ... I’m fine with this as I want to remain a student. Thing is I noted on the renewal going through that Artistworks were offering 12 months for the same price as the 6 I just paid for. Like anyone looking to get best value I messaged them to advise I would in fact like to sign up for 12 months, requesting they cancel my 6 month plan and refund me first. That was over a week ago now and I’ve had no response, not even to my follow up message asking when I may reasonably expect a response ... nothing. either customer services are extremely over worked ... in which case hire more staff ... or there is a culture issue at artistworks when dealing with customers , particularly around finance and memberships. Customer retention should be important to such a company and they key that that is satisfaction ... bad, or in this case, a total lack of customer service (and this is by no means a complex request I have submitted) can be sufficient to sour the relationship between Artistworks and the customer, however good the experience of using the service is. Will I renew next time ? Maybe not now on principle ... come on Artistworks ... you can’t pair world class teaching with such disregard for service .... sort it out! ... update .... 12 days now and still no response ....