Artifact Uprising Tracking Order Status

I've recently used a different photo book supplier who I had no issues with on the actual quality of the books, but who didn't really offer the style of book I had wanted to order for some vacation photos and a 2022 review book. I ordered 3 books of which 2 ended up having problems with the print or binding. Obviously it's disappointing to know that there is zero QA on books that are quite expensive. Customer support was helpful and did resolve my problems by re-printing the books, but it is disappointing to feel like we had to get things re-made to make it right. I separately had bought vouchers for family to AU for Christmas, but I have shared my experience so they are pre-warned on what to look out for.

I ordered a wedding guest sign in book ($300) and it arrived with an ink splat on one of the pages. Other than that, the book is beautiful. I sent them a message about it and they were very prompt to respond and told me they would send me a new one. I told them I needed it by the wedding. It arrived days after the wedding, so we had to use the defective one. I was really disappointed.

I'm kicking myself for not checking the Trustpilot reviews before purchasing bc it seems many folks are having the same problems. My book (which I spent hours putting together as a valentine's gift for my fiance) arrived today and I'm shocked at how poor the quality and assembly is. The sides are leaking glue, the dust jacket was crooked and improperly assembled, and the print quality of the photos is extremely low. I'm thanking my lucky stars that my fiance is not the sort to get picky about these sorts of things but as an artist and designer, crooked margins and grainy photos make me *nuts.* For $80+ I expected a lot more. Don't fall for the sophisticated branding and the "we're trying to bring back the era of high quality print photos" nonsense. I give their marketing team 10/10...I was left feeling completely scammed.

Gorgeous calendar and brass stand! Perfect all year long for grandparents. Quality paper for each month, plus sharp, clear renditions of the photos I uploaded. Shipped fast internationally, excellent packaging. Professional, helpful customer service -- especially Coleen. 100% would purchase again.

I’m really happy with the final product, but disappointed with the overall experience - including the user interface and customer service. There are different layout options with layflat albums that become really frustrating when you’re designing multiple albums. In some cases, you may want to repeat a spread… but in some cases you can’t only because you chose a different colour cover. 🤷🏼‍♀️ It’s framed by their team as a “design” decision, but it is just a frustrating user experience. The quality is the same as Milk Books albums of similar quality (digital, 6-colour) printing, however I personally prefer the user interface of Milk Books quite a bit more. I do appreciate the 8.5 by 8.5 option for AU - Milk Books only has 8 by 8. In the end, it mostly likely comes down to price (or which site has the better sale). Both sites result in incredible, worthwhile investments - and since I’ve now mastered the Artifact Uprising tool, I would purchase again if the right sale was on!