Aromatherapy Associates Tracking Order Status

I have spent many many £s with Aromatherapy Associates and have been delighted with every item ordered. The oils are very high standard and all the bath products, candles and little extras have been amazing.

I ordered the gift box of bath oils. At £65 it is more than I would usually spend on a gift - but I'd had a mini set before and they were amazing! The order arrived quickly and even though the outer box was fine - the actual gift box was damaged. It took a day or two to get a response to my email - but the reply asked for a few images of the box. Once I sent these, I got a reply to say they would dispatch a replacement box. Great service. Nicia was so helpful and kind. Thank you.

Customer service is incredibly hard to get ahold of. I wanted to return my order but the website doesn’t have instructions for returns and instead tells you to contact them. Which is a red flag already (making it difficult to return anything). So I emailed them, emailed again days later, called them only to be ‘transferred to the returns team’ and then hung up on, and then emailed again. Finally someone responded and I sent off my item for return. A week later, and nine days after Royal Mail tracking says it was received and signed for, I email them to ask for an update. It then took another email to get any response and finally a refund was sent. Overall a difficult experience.

They don't answer their phones, nor reply to emails. I ordered an Inner Strength roller ball - when I opened the box insteasd of finding an Inner strength bottle inside, I pulled out a Revive Morning bottle. Plus the top of the box was partly opened. That's not what I ordered. I've sent 2 emails to them absolutely no reply. I've phoned -absolutely no reply. No one seems to be in the office or they don't want customers anymore. i don't know. Shame their products are excellent - no complaint about the quality - thats why I didn't score only one star.

Absolutely love everything about this company! The products are top notch, even the packaging is luxurious. Had some problems with the website before but the customer service over the phone usually sort it quickly.