Ark Wildlife Limited UK Tracking Order Status

I bought this as a replacement for the conical fat ball feeder as I got sick of the sight (and sound!) of marauding gangs of starlings squabbling whilst they devoured the contents. I had hoped that this feeder would allow the smaller birds a look in, as they usually got turfed of by the starlings. Whilst I have seen smaller birds using the Nuttery feeder, Starlings are still able to get their heads through the bars and eat the fat balls - though not as quickly as with the previous product. However, they remain the primary feeders. Now, there is no claim made that the Nuttery feeder is Starling proof but I thought that I should state that, in my experience, it is not. As ever, the purchasing and delivery by Ark Wildlife was excellent, and I remain a satisfied, regular customer. Jonathan C, Cambridge

Very disappointed with my recent bag of Robin Friendly Premium Mix. Primarily sunflower hearts and someone has vaguely shaken a few suet pellets and oats over the bag. Nothing like as good as my previous bag earlier in the year. Not very good value and I will have to buy the extras that the birds love so much elsewhere.

I placed my first order with this company: a Schwegler 26mm woodcrete bird box. It arrived very well packaged but was damaged with a chunk of woodcrete chipped off leaving a white patch. It was painted so poorly and so carelessly that the brown paint was slapped on halfway up the wire hanger. Nothing like the online image for sure. Ark customer services dealt with my issue quickly and politely. The response from the supplier was: 'it will be fine for use with the minor damage at the front and should provide at least a couple of decades of service'. Not really the point! No apology! So poor! I would have given Ark 5 out of 5 for dealing with my query so efficiently but unfortunately no apology was offered by them either. Come on people it is basic customer care. If something goes wrong apologise!

There were literally 3 members of staff doing everything so wait times for a drink or buying tickets was ridiculous. Rats running around the children's out play area and rat poo on the climbing frames where children are touching. Really poorly run. Would not go back

The feeder is well made and keeps squirrels out, and also hopefully parakeets, although time will tell. It's easy to dismantle and reassemble for cleaning, BUT DO NOT UNSCREW THE SCREW THROUGH THE BASE PLATE. Although this makes it easier to take apart it is extremely difficult to rehread it though the nut. Some guidance notes for dismantling and reassembling would have been useful.