Apple Vacations Tracking Order Status

We trusted you and you lied to us. Sunscape coco hotel Punta Cana is an old dump. We travel a lot. We are in august going to Jamaica are we going to end up in the hospital.My grand daughter got food poisoning and no to help. Everyone got sick . I will get attorney for false adv. and hotel. My granddaughter went through customs in the wheelchair. Shame on your

We booked a family vacation with Apple Vacations for 9 family members in January for June 8-15. On May 3 we received our first confirmation for our “Exclusive Apple Non Stop Flights”. Apple booked our flights with Frontier but didn’t inform us that there would be an additional cost for luggage. We thought it was an Apple charter flight. At $76 per piece of luggage one way it would have cost us almost $1,400 for each of our travelers to bring only one piece of luggage and the tickets were $430 each for the three hour flight from St. Louis. After reviewing our January call, Apple agreed the customer service rep never told us about luggage fees and gave us free luggage. 8 hours before our departure flight we were notified in an email that our flight was canceled. I booked Southwest flights that added an additional $2,000 to our trip and got us there on the first day of our vacation. In Mexico I called Apple to ask the process for getting reimbursed for our flights and were told Frontier would credit Apple and Apple would credit us. I waited three weeks for the credit only to call in and discover I have to initiate a request for credit which is not what I was told when asking the process. Apple never contacted us to explain the process or acknowledge the cancellation. I could have booked nonstop flights on Southwest with free luggage for less money than the Frontier flight and a lot more reliability but the agent led me to believe the flights were part of a package deal. At least the cruise ships give you the option to book your own flights or book through them. It takes almost two hours of waiting to talk to an “off shore” Apple agent and there is no separate phone number for post travel or any option when you call in for that department. We used Apple Vacation 13 years in a row in the early 2000’s and were impressed with the company but will never use them again. I felt underserved, unappreciated and neglected after spending more than $20,000 with this company. So disappointed.

Worst Company I have ever come into contact with. if I could give the -100000000 stars I would!

Travel agent booked out 30th anniversary through Apple Vacations. Everything the travel agent did was spectacular without exception. Apple's delivery on their part...not so much. They did arrange travel to the hotel from the airport and that is where they stopped. No recognition of our anniversary, no contact by any representatives once we were at the hotel, and we had to have the hotel Concierge call and arrange for our transportation to the airport for departure. Not sure what was wrong, but we literally had no contact with Apple during our entire stay. This is not how it usually goes. Usually there is a get together, a luncheon, maybe a bottle of rum sent to our room, but this time, nothing!

We booked with them months in advance. I purchased ins. (Always) We watched the weather for our resort and it was going to be awful the entire week . So I call 14 days prior and asked to completely change direction to a new resort. The CSR was more than happy to help. The resort I chose was a tad more but that’s fine as long as the weather was great. Went smooth as glass. We always use Apple. The past 8 Years with absolutely no issues what so ever. Thank you Apple.