Apos Audio Tracking Order Status

PSA - Avoid this company, read the reviews. Save yourself a headache and money

Abandoned by company. This started when I ordered a Topping Pa5 from them in December 2021. It took several weeks to ship out from them- understandable since it was a new product being freighted from China, but it was not mentioned. Ship-by date was not met. Product arrives fine, but breaks several months later. Sent back for warranty and replaced for price of shipping. Several months later in late October, it breaks again. Same amount of time, and breaks in the same way. Looking online at forums, this issue is not isolated. The product in question (Topping Pa5) is defective. The product is sent back in again... nothing for three weeks. They get back after I reach out to them, and provide an invoice to pay for shipping again. I receive a coupon for the product, and then I find out it's "out of stock." It was never restocked. Get spammed multiple times per hour by an Apos bot telling me to purchase now or lose my coupon, and eventually get back into contact with apos support a week later. They offer a blue unit, or several months of waiting for a black one. I choose to wait. Over a month later, they contact me again saying that Black will not be available... because the product was discontinued. They offer blue again. I decline and ask for a refund. They take over three weeks and a reminder email to get back to me. They offer 85% back, only in store credit. I ask for 85% back in cash, or 100% in store credit at the minimum. As of writing, this is week 5 of waiting for a response.

I was sent a defective product and after numerous attempts to get an RMA, I still haven't heard anything.

Sketchy communication. No way to speak to a live person by telephone. Only chat/email. Raises questions. If you do purchase back it up by using Amazon pay. Glad my item is not in need of warranty support otherwise a royal headache would likely await.

Apos is amazing. I went in there not sure about what to get. they helped me with objective suggestions and made me feel comfortable about my purchase. Shipping was fast and I ending up loving their suggested product.