Apex Hotels Tracking Order Status

Really poor standard of food quality and value for money in the restaurant at Apex in Dundee . I emailed the hotel 3 times to resolve still not received a response to my complaint. I have also tried to escalate outwith the hotel however there appears to be no way of raising a complaint to a higher level within Apex hotels. Extremely disappointed indeed .

Poor staff numbers on arrival, queues for check-in with staff simply hanging about and twiddling their thumbs. Queues for breakfast and service attrocious. The room was freezing and we contacted staff on the first night who promised us a resolution, and then never bothered to call back. Room cleanliness and hygiene was poor, and was not adequately stocked with bath robes, towels, and basics of shower gel/ shampoo, etc. It was only upon second day of complaint was this finally resolved.

Spent two comfortable and enjoyable days in Bath. Rooms clean and tidy; toiletries topped up. Dificult to find a suitable, convenient slot for breakfast; all booked up. Dining staff were pleasant and helpful. They attended to every request politely and willingly. Clearing of tables was exceedingly noisy and distractiong. Reception staff were friendly and efficient, as were the bar staff Lack of a dedicated car park is a problem; and there are no "contracts" with car parks Short-staffed - Covid issue - as all hotels are. Baggage transport to room was d.i.y. - alternative was to get reception staff to vacate post and help with our luggage Little gestures e.g offering a token to get a celebratory glass of wine for a birthday/anniversary, shows the caring and obliging attitude

2 stars for dinner at Apex Dundee :-(. Veggie burger was undercooked - and at £14.50 for a veggie burger that is a cardinal sin!! I know we are vegetarians but we still want food that’s cooked properly!! £60 price tag for a very very disappointing dinner. Won’t be back!

Fantastic service and friendly staff at the Apex hotel Dundee Spotlessly clean and given the issue we have just now a credit in how the look after customers The swimming pool was open but the other facilities we’re still waiting to be back operational COVID-19 depending The meal we had was absolutely fantastic however the £8 extra for the 6oz steak was expensive Ok the steak was fantastic but still overpriced which was a shame given the service and the rest of the meal The only thing was the room temperature which was an issue but not under apex hotels control given that the rooms don’t have air conditioning Fantastic stay and that you for your friendly assistance at all times Thanks