APC Tracking Order Status

The parcel was delivered within the hour of a three hour time slot which was emailed and text to me earlier in the day. The driver was polite and friendly.

Sadly been with APC for 20yrs and now moving away. My BX1400UI started to flash on-line and battery light alternately 5yrs to the day from purchase. Just found out that all BX models do not have a replaceable battery. This light flashing was basically telling me I have had the unit for 5yrs and "should" get a new one. The unit is working fine after reset (off/on) The trade in is a con - I have an old Br1000i but if you try and trade in you have to have the same VA but the choice is poor and even if you try and trade in 2 units, the VA goes up and you HAVE to spend more to reach the total VA you are trading in even if you don't need it!!! So a word of warning to anyone purchasing - choose VERY carefully and don't choose too much VA because you will be caught by the short and curlies if you want to trade in. In any event it is probably cheaper elsewhere anyway if you really want an APC. I could have traded in 2 x units total VA of 2400 but would need to spend about £1600 to get %25

They sell amazing affordable battery backups, when my power goes out I silently thank them every time. Also, their support is top notch, I asked a very specific question about a part and the support assistant physically got someone to physically take a look at model of battery backup and answer my question. I'm very satisfied with all the help.

My back-UPS failed last Saturday, February 8, 2020. I JUST bought it on January 17, 2020, via Amazon.com. I am STILL waiting for them to ship a replacement unit. I called them first thing Monday morning and they assured me a new unit would be delivered to me within 5 to 7 business days. I have yet to receive an email with tracking info. If I could give them a negative rating I would. Their customer service people act like it's no big deal and keep telling me, "It's on the way". A company that sells equipment that is supposed to help keep your business up and running should have a support department that is open 7 days a week, NOT only Monday through Friday. Upping the rating to 3 stars (was originally 1 star) after APC reluctantly decided to ship me a replacement and a second one for my grief. But it shouldn't have gotten this far before the issue was resolved, hence the 3 stars.

Product developed a fault after a year - which shouldn't really happen. However Customer Services were very helpful / replied the same day and sent a replacement battery which arrived only 2 days after initially contacting APC customer services.