ans gear Tracking Order Status

I have shopped with ANSgear plenty of times. They are pretty awesome.

5 stars for ANS Gear and its customer service department. If I could give more stars I would, and I recommend using them for all your Paintball needs …here’s why :) I decided to get my two boys their own gear for Christmas. After playing a few times with rental gear and loving it, I wanted them to have their own. So I started to research and found myself on the ANS Gear website. When searching for paintball guns in stores where I’m from (Canada) there wasn’t a lot of choices so ordering online seemed like my best bet. I picked out two marker kits and was impressed with the quantity and quality of the products for the price. After checking out, I realized it was in American $ and it ended up costing 1.5x the amount I thought, which was annoying but the product seemed worth it and Christmas was coming so I just bit the bullet and hoped for the best. A few days later when I received the notification that my product shipped, I logged into the website and noticed the kits I bought were on sale! Only about $30 off per kit but in Canadian it was closer to $100 for both. Fast forward about 10 days and my markers were stuck in Canadian Customs and I started to panic because it wasn’t looking good for Christmas release and I had over spent on these and didn’t have the means to go out and buy them again. So I emailed ANS Customer Service and the response I received was exactly what I needed to hear, and literally came in the next day. ANS assured me they ship to Canada all the time and, although customs does hold and inspect all shipments, they always get released because they comply with all laws. Then they offered to honour their sale price and refund my account the difference! Two days later my order was released and my credit had already been processed. Christmas was saved!! ANS Gear offers the best quality products for an affordable and fair price. They ship very quickly and are packaged with care. Their customer service department responded quickly and it was apparent they cared about my concerns. Even though it was close to Christmas and I’m sure they were super busy! AND THEN they send me a refund honouring their sale price, which was back in my account BEFORE the markers even arrived. Thank you to ANS Gear and all their staff for making my experience a great one!!! If you’re looking for a company that cares about their customers you’ve come to the right place. The fact that the product received is of exceptional quality and exceeded my expectation is the cherry on top!!

Thank you so much to Andrew and Corey for helping me fix my order! Every time I need help ANS Gears customer service is there to help. I will always stand by them because I know if I need any help they will be there. Thank you ANS Gear for providing great products and great customer service!

I have never had a bad experience with this company. I would say the only downside to their website is their size charts, everything fits big so order small. Besides that they are the best paintball store you can find. An insane amount of products and options, so many things to customize my gear set. I have had many dealings with customer service regarding gun leaks, product defects, improper sizing, etc. they are always communicative and helpful. Most recently, I bought a marker OCT 2021, I ended up getting out to the field in mid JAN and there was a leak in the marker. I reached out to ANS customer service and they sent me a shipping label to get it to their shop, within a few days I received an email detailing the issues with the marker and what was corrected. They shot some paint through it, and are sending it back my direction and I’ll have it in a little under a week. For free. Not a dime out of my pocket besides the $8 for shipping to them.

Unprofessional. Terrible customer service--lazy and rude. They act like they are doing you a favor by letting you ordered from them. Also, I qualified for free shipping according to the rules on the site, but they decided to charge me anyway. I will never use this company again and am currently searching for someone else to order from.