AnnTaylor Tracking Order Status

I bought a black skirt online and was very satisfied with the quick shipping and nice style skirt.

Ann Taylor has beautiful clothing. Reasonable pricing. Very good quality clothes. Also, EXCELLENT CUSTOMER SERVICE! I reached out to them recently and was amazed by their interest in satisfying their customers.

Ann Taylor is my go-to clothing brand when it comes to professional clothing. Their clothes are luxurious in design and helps me look extremely professional. Prices can be a bit sticky, but you get what you pay for. I usually purchase a few pieces of high quality clothes from Ann Taylor and stick to them for work. Their design is also very versatile. I can mix some of their clothes with a casual shirts / pants and I have a really cool outfit for hanging out.

I am hoping to update my review more positively but right now am extremely upset with Ann Taylor. I attempted to order online as I always have, but this time using an e-giftcard given to me by my son for my birthday. Upon checkout, I got a message the funds were no longer available. WHAT? This was my first time using this ecard. So I attempted the online "Chat" which took me forever - and was told the funds would now be released and I would receive an email confirmation. That never came. I then called the customer service line and spoke with a representative, who told me the very same thing. Again, no email ever came and I cannot access this ecard and place my order. The online sale has now expired, and honestly I'm pretty dissatisfied overall with this vendor. They are supposed to be a high quality retail store, and their customer service should be better. Right now I am awaiting a reply to my email but am not at all hopeful I will receive one. perhaps Ann Taylor will lose me as a long time, loyal customer!

I went into the Ann Taylor Loft, in Acton MA expecting an attitude with the service because I had a return.. I was shocked to be greeted very nicely, then I went to the desk and Alissa right away said hello and how can I help you.. She saw that I had a return and it was a little complicated because my daughter bought the clothes on line and I was returning them and reordering them in a different size.. She was so patient with me and so friendly, and actually some of the other sales people walk to the desk and I said, do you to work with me, we all laughed.. It was the best experience I have ever had in this store.. Allissa was super helpful and had a smile on her face the whole time..You must have new staff and I will definitely shop there agin..HORRAY FOR ALISSA