Anne Klein Tracking Order Status

I have had Anne Klein watch and it lasted me over 15 years before the mercanics wore out. They are amazing and l love the design. It is hard to get tem here so l went on line to Anne Klein AUSTRALIA- please don't buy from them they are a scam. They take your money and even send you tracking that says delivered but they never arrive. They don't return emails and you can't contact them through their website. I didn't know any other way to let people be aware

I shopped online and ordered 2 dresses and a pair of earrings. I sent the dresses back as they fit poorly. I could not talk to customer service even though I asked for a phone call. All communications is through email only and responses seemed templates instead of answering my more complicated question. They said they never received the merchandise. I called the post office and delivery was attempted but they said the business was closed. All my questions regarding their business hours went unanswered and I was told it was my issue to resolve. They finally responded that they got the return and gave me credit for $19.92 less than what I paid for the dresses. I paid for the return shipping as we don't have a ups drop off in our town so I have no information why I wasn't issued the proper amount. Stay away from this company! They are impossible to work with.

AnneKlein.com failed to send part of my order and I cannot speak with a human being. I called the toll-free number listed on their website, well within their business hours. After being on hold for a few minutes, a recorded message stated that all representatives were busy and I should leave a message. After the beep, I began leaving a message, only to hear a click of disconnection. I tried three times -- never able to reach a human being nor able to leave a message. Meanwhile, I was charged for all items, but only received clothing and not the shoes I ordered and paid for (and the website only says all items were "fulfilled" -- no further details). Disappointing and dishonest.

My online shopping experience with Anne Klein was horrible from start to finish. While trying to buy an outfit I had to return to the website three times before I could get the sale to go through. No online customer service available by phone (they just put you on hold and then eventually disconnect you). When I tried to return the item, I could not get my return shipping label - and again the same problem with the customer service line. Finally got the return done and did not get a credit until I followed up with the company again (more than 3 weeks after returning the item). Not only does AK not pay for return shipping, the credit amount was minus an “Extend Shipping Protection” fee of $4.16 that they tack on to every order and the customer has to “opt out of” or they are automatically charged and cannot be refunded. This company is a joke!

I love Anne Klein watches! I had one similar for more than 3 years, but I lost it. Whoever found it found a great watch. I needed a replacement. This gift the bill! Silver/Gold, bracelet band, lightweight, hood price and easy to read.