Ancheer Tracking Order Status

I have had a great experience with the Ancheer customer service and technical team. I had a huge problem and they helped me problem-solve and resolve it with professional compassion !!! They’re great and went above and beyond to make me happy and help me !!! Tysm guys ;)

ive had my bike for about a year now, still works fine only a small problem with the battery, nothing hard too fix but eventually the spokes on my back wheel gave out leaving me a choice of buying new ones from the ancheer shop, i waited the recommended time no emails so after about a week i emailed customer service in which they tried directing me too amazon so i emailed them again with my order information then being told its out of stock how is it out of stock when it clearly shows that it isn't!?!? their bikes aren't that bad but do not waste your time with customer support concerning new parts, they will most likely do the same thing they did too me!!!

Bought my Ancheer e-bike two years ago and have been very pleased with it. For the price, it is excellent. Had to change the seat at a small extra cost and fitted a carrier and bags for shopping. The detachable battery charges up fairly quickly and I have yet to experience a flat battery. Pity about the Shimano gears, really don’t need such an elaborate set up with an electric bike. Can’t speak for Ancheer service as I have had no need to contact them.

Bought an Ancheer Ebike from their Czech republic shop with free delivery to the UK in 3-7 working days. Unfortunately when I made my ordered it was sold out with a back order time of approximately 4 weeks, not a problem, they offered me an alternative model if I wanted but I stuck with my original choice. For my inconvenience the refunded me 50 euro as compensation. When my bike was back in stock it was delivered with full tracking as promised and excellent communications from Ancheer customer service. As for the bike, it is what it is for the low purchase price, runs well and for a minimal cost I upgraded a couple of components that really were not up to the job I am using it for. It is now as good as a bike at least twice the price. What I would say is that when you are building it check that all nuts and bolts around the bike are tightened and adjusted as appropriate.

I bought too Ancheer bikes, they are very good bikes and the e-bike certainly takes the effort out of most hills. Very steep and uneaven hills are a Struggle as you stand to cycle up them and your body weight transfers from being over the back wheel which then causes the wheel to loose Traction and spin this then causes the motor to cut out as thinks your coping ( when in fact your quite the opposite 😂). Customer service is good once it happens, however they do seem to take a long time to respond and the emails are broken English. Overall I am very satisfied.