Anastasia Beverly Hills Tracking Order Status

I've only used the product for 2 days, and sadly it was damaged on the way here so it's been tricky, but Anastasia has been amazing about communication and getting a replacement sent the very next business day. Very very impressed with the pigment level and clear I will be using the palette for a long time before it runs out.

Hello I bought three palettes from norvina collection on arrival, both eyeshadow palettes were broken. I wrote to customer service and sent them photos and the necessary supporting documents and in just a few hours, less than 24 hours, they replied and asked me for a refund or resend the broken pallets. I chose replacement instead because I really want this jewelry intact. Very impressed with their service and I would definitely buy things again and absolutely recommend them to others. Go for it girls, you won't regret these treasures and I'm not even saying the customer service which is top notch, and respond immediately. Thank you for all the help and the very fast service! Happy New Year and Thanks again. especially do not hesitate to order it is a good reliable and fast site and the products are just wow. These have become my favorite eyeshadows. Thank you ABH for these sublime Palettes. You have to blend well to have a crazy rendering. Go for it, don't wait, if you haven't tried it yet. It's so beautiful and they have nicer offers than Sephora.

J’ai reçu une palette endommagé. J’ai contacté le service client et cela a pris plusieurs jours pour avoir une réponse. Après avoir envoyé les preuves en photos etc. On me demande de choisir entre un remboursement et un remplacement. Je choisis le remboursement, et depuis, PLUS DE NOUVELLES. Je regarde mon compte tout les jours et je n’ai toujours pas reçu de remboursement. J’ai essayé de les contacter de nouveau, aucune réponse !

Today I received my order in the mail and few items were missing I reached out and emailed Anastasia about my order and within minutes i got a response that their fulfillment team is already on it and will be sending me the missing items in the order. Though I didn’t receive a few items this whole experience turned it right around. I was so surprised how easy and painless that was to get my order corrected. Usually you have to go through a whole process and it can be a whole inconvenience but not today. I am so pleased and wowed by their customer service.

My palette arrived shattered but I swear, less than 10 minutes after I sent my email they had a replacement on the way to me! EASILY the BEST customer service I have EVER experienced! I usually order their products through Ulta, but I'll be buying directly through ABH from now on!