AMI UK Tracking Order Status

Command d'un pull homme taille M en laine qui, malgré le respect des consignes de lavage (lavage à la main à froid) a rétréci après le premier lavage et 3 jours de port. Le service client, d'une mauvaise foi déconcertante m'a répondu que ce serait dû à "un défaut d'entretien".... Service client et expérience à la hauteur de la qualité des produits.

Terrible customer service. Bought a 1500€ leather jacket that had a zipper fail from poor construction after 2.5 seasons. Asked them if they could please send a new zipper part so i could repair it myself. AMI refused to help me as the item was purchased from a retailer. The brand obviously doesn't care about upholding quality and customer satisfaction for their own brand and producs.

Je suis consommateur de la marque depuis 1 an, je n'ai jamais été déçu de leurs produits. La matière est très bonne et bien travaillée, les produits ne bougent quasiment pas avec le temps et les lavages. Si vous achetez, vous savez où vous mettez votre argent. La livraison a pris moins d'une semaine et le service client est réactif, continuez comme cela je vous en prie. Nicolas C.

Great brand but to be bought only at shops. Worst online shopping experience ever - it took 2.5 weeks, and several calls and emails to receive my order. When I did the order the articles I wanted were all available. All seemed to be good 4 days prior to delivery when I spoke to them on the phone. Then I received an email informing me that one of the sweaters is out of stock - seriously - fix your website. FYI DHL Express means EXRPESS delivery and not a 3-week wait time. Italian luxury brands ship within 48h to France and here we are talking about a shipping from Paris to Paris... Never again! Best place to shop the brand: Printemps Haussmann in Paris - great stock and lovely client service!

Good, quick responding customer service. However, I ordered a T-shirt size S, which is the size I always order and always fits. Even on the Ami Paris website they mentioned this T-shirt had a classic fit and fitted true to size, while when I received the T-shirt it fitted like an XS at the most. Hence I had to return the item, so ended up paying dozens of shipping costs for nothing.