American Floor Mats Tracking Order Status

I ordered a runner for my kitchen when it arrived. It was 3 inches shorter than the order. I called it to discuss with them. They stated that manufacturing variances change. It should’ve read the fine print. I called to discuss my concern all I received was a negative reply with no solution. Do not do business with these people.

I recently purchased three rolls of rubber flooring for my basement gym. I have no issue with the quality of the product, it is as advertised. (I mean it’s not exactly hard to manufacture rubber flooring.). My issue is with the company. I was careful to measure my space accurately, it’s 15’4” long and roughly as wide. They sell rolls in 4’ widths and then they are cut to the desired length. I ordered my rolls to be 15’ long so that I could simply unroll it in my space. Fast forward to today, My three rolls of flooring arrived. I cut the first one open and it measured 17’ long. I called the company thinking it was an error. They explained that this is how they always do it and then I can cut it to fit. The problem with that is that I am not looking for a DIY project. I just wanted to roll it out on the concrete floor. I am not concerned about a 2” gap on either side. I wanted a nice clean line and minimal effort. When I called they were not interested in helping me at all. This flooring is not cheap, especially when they tag you for shipping. Bottom line, this is just another company that doesn’t understand/care about customer service. They have an acceptable product but did a terrible job communicating with me on my needs.

The floor mat is terrible quality - it's supposed to be an anti-fatigue mat, but it's rock hard. The foam layer has no give at all, and it's covered in a slippery, hard plastic top layer. It's hideous - nothing like the photo online. The underside has uneven edges, as if it was put together with scrap material or torn instead of cut to shape. To top it off - the mat has different dimensions than stated (off by 3/4") - meaning it won't fit where we wanted to place it. The company has no automated return process, so you have to contact someone to initiate a return, but they haven't responded to several emails, and their customer service phone line seems to be out of order. Their "live chat" prompts you to leave a message.