Ambient Weather Tracking Order Status

We brought a WS-2902C with a weather camera, and while it looks good, it's not lived up to what we expected from a several-hundred-dollar weather station. The camera is massively over-exposed when looking into the setting sun, rendering it practically unusable for what it was bought for. This was brought to the attention of AW immediately after installation who stated the "lens flare" is completely normal and the camera is not defective - despite side-by-side images with our existing camera in exactly the same spot being far superior and it not suffering the same problem. The lightning sensor has never detected any strikes, despite changing sensitivity levels and batteries on multiple occasions and several storms over the last year passing through. And yes, it is connected to the display! :P And to top it off, at the 14 month mark, the outdoor temperature & humidity sensor failed and requires replacement. As the warranty is only 12 months, they charge you for it. This is a $40AUD part, but AW want to charge more than $70AUD for shipping - so nearly $120 total, for a $40 part. And you can't buy the sensor buy itself, you have to buy the complete enclosure. Finally, we left a less-than-stellar review on their own website detailing the initial problems (Camera, lightning sensor not detecting, etc) and they are clearly censoring anything less than 4-star reviews, as ours has never been posted. USE CAUTION - you could probably do better with a Davis Instruments or similar package. Pricier, but you get what you pay for...

I contacted their customer service at the end of January and it took almost one month for them to get back to me with a proposed fix. The fix didn't work, I responded 24 hours later to let them know this and since then (2 plus weeks ago) have not heard from them. Tried calling them and their customer service line says there is no-one available to talk to me. Worst possible customer service company I have come across.

Ordered sunday, delivered to the UK on Thrs, easy to assemble and setup

It's so refreshing to find a company that truly values their customers and stands behind their products. My Ambient Weather Station suddenly stopped working after months of dependable data. I've become a bit addicted to watching the station monitor. Being without the morning weather data for any period of time was frustrating for me. Fortunately I was able to reach Ambient Weather tech support by phone. An actual technician, "Odell", answered the phone, talked me through the issues, and ultimately replaced my entire array under warranty. In a time of disposable items and disposable customers, Ambient Weather made me brand loyal for life.

What great customer service! My brother who lives in South Africa wanted one, he was in contact with them in regards to would it work there etc and each time they replied to him efficiently. I had to contact them to know what was allowed in my suitcase, if any dangerous flammable etc that possibly I may not be able to fly with. They again responded that they personally didn't know but would check. Within in a day I got a response! Ruth Vanderford was nothing but helpful! Thank you for your support!