Alto Music Tracking Order Status

Ordered a guitar on line from Rik Mercaldi, excellant customer service. Timely arrival of guitar. Had a slight problem with guitar which really could have been anyone's fault but Rik took responsiblity and gave me probably 5 options to fix the issue. He resonded in less then 12 hours and we are in the process of fixing small issue. Rik cares about his cutomers and it shows.

Excellent reseller, great customer service. Robb is the man!

The best US music store ! I always purchase my instruments and studio equipments from AltoMusic ! I appreciate your price competence and the cheapest almost.

I bought 2 USED monitors from this store. $3grand new!!! Both had defects. Tom, in customer service, was great. He has replaced both of the monitors as if they were new product with a warranty. That is amazing! When you buy used stuff in the open market you get what you pay for. But to have the seller treat the customer with respect, and make good on the sale is TRUE CUSTOMER SERVICE! Thanx Tom, Thanx Alto

I am what is known as "a pain in the ass customer". If I don't get the servicer or product satisfaction I want, squeaky wheel-like, I'll kinda dog a business until I do. I must say that the shoe was on the other foot here. Or, at least that was my concern. I'd ordered a very expensive piece of gear - even with the massive discount provided by Alto - and, by the time it arrived, for various reasons, I'd changed my mind. I let them know and, with zero hesitation, they agreed to a return, professionally and with no questions asked. What a pleasant surprise! These are stand-up business people and they deserve the kudos. Thanks, Alto!