Alpinestars Tracking Order Status

Marianna @alpinestars was so helpful with my issue with my S-MX+ boots and was very helpful with dealing with the issue I am very grateful for all her help and the great communication from the emails

Ho comperato un airbag ALPINESTAR TECH-AIR 10 da 1100 euro il 21 dicembre 2023. OLTRE QUESTO , a causa della TOTALE mancanza di info circa gli ingombri dell'AIRBAG ho dovuto comprare, una volta ricevuto i sistema, pure la tuta DEDICATA ALL'AIRBAG TECH 10 ( Alpinestar GP Plus V4 ) perchè nelle tute predisposte per gli airbag classici non entra , spendendo una marea di soldi. una volta usato è risultato subito guasto e rimandato in assistenza il 14gennaio . Una vota "aggiustato" mi è stato rispedito dopo 30 giorni e dopo ben 30 minuti di funzionamento si è guastato nuovamente. Ho contattato di nuovo l'assistenza ed abbiamo provato a sistemare le cose ( e fino a qui tutto nella norma... anzi.. molto cordiali) MA UNA VOLTA che hanno constatato che non riuscivano a risolvere, ed ho chiesto la SOSTITUZIONE O IL RIMBORSO e NON L'ENNESIMA RIPARAZIONE, sono diventati scorbutici, distaccati e disinteressati. . Ho appena chiamato dopo aver spedito l'airbag da 14 gg e mi è stato detto: le farà avere notizie il concessionario !!!!! Non pretendevo nulla ma dopo aver speso tutti quei soldi SPERAVO in un minimo di info e un interessamento in più . Se questa è la QUALITA' E L'ASSISTENZA ALPINESTAR, per quel che mi riguarda, ADDIO !! p.s. aggiornamento: il nuovo airbag in sostituzione è in arrivo. speriamo bene

Alpinestar thank you for producing excellent quality MX protective gear. Our 15yr old daughter’s MS-5 helmet saved her life Sunday 14/04/2024 (Qld Australia) If not for her Alpinestar Helmet we may just of had a different outcome. My wife and I never skimp when it comes to protecting all 3 of our kids heads and mine (Not just helmets. Boots, armour and riding gear) while we are out on a motorcross track. 5 ⭐️ for quality. (No we are not sponsored by Alpinestar) Wish I could upload a photo of helmet

The Alpine Stars European retail web site is using US shoe sizes (??) so the pair I ordered did not fit me initially. The return process for my order (# AE206710) was not straight forward. I had to ask several times over email as I was not getting any response, at first. I then had to order and pay for another pair of shoes as replacement. Unfortunately, they were of different color as one of the shoe was of a slightly different shade of red than the other (as if it had faded). The return process is so cumbersome that I decided to keep them even if the color of each shoe does not really match. While the new replacement shoe fits well, they look a little odd due to the color mismatch and the support experience is poor.

The Alpinestars Drystar jacket is not at the very top end of the market, but is certainly not cheap at £250+. The material and fit is excellent and I always found the jacket 100% waterproof. However, the jacket is ruined by the use of cheap flimsy zips and poor stitching. The first zip did last a year, the replacement only a couple of months. The stitching on the waist adjustment lasted only a few weeks from new. No amount of body armor will protect you if the whole jacket is likely to fall apart.