Alpha Car Hire Australia Tracking Order Status

If you’d like to spend your work trip hearing Debi’s creative reasons computer says no then by all means give Alpha a shot! Or just stay home.

A shuttle picks you up from the airport and takes you to the car. We had a very smooth pick up and drop off. Much cheaper than the other companies.

AVOID this company. It is more secure and reliable for consumers to choose Hertz, Avis, Budget or Enterprise etc. I hired a car from Brisbane Airport from Alpha Car Hire and had a breakdown on 12 November 2022. That’s ok, these things happen. This is not my grievance. Alpha Car Hire debited $960 from my bond for repair works and this is the issue - they have refused to supply any garage report or paperwork whatsoever to support their withholding of bond. I’ve asked over ten times but they simply ignore my requests. THERE IS NO ACCOUNTABILITY FOR MONEYS THEY TAKE and Australia Consumer Act doesn’t apply to them. Refusal to provide me with a professional garage report means I’m not able to lodge a claim with my insurer who would otherwise pay for car hire excess deductions. I only used this company because when booking my Jetstar ticket, Alpha car hire comes up through cross-marketing channels otherwise I’d never heard of them. Consumers should AVOID this company because you have plenty of other options for car hire so why take this risk. Play safe and choose another car hire company. It is not worth letting Alpha Car Hire sour memories of your Australian travels.

Overall a good experience. The shuttle bus from gold coast was very quick (waiting about 15 minutes) and the car was in good condition with friendly staff. Only downside was long wait times (about 40 minutes) at the office in order to get sorted and on my way. Booked online.

I have used Alpha Car Hire at the Melbourne and Gold Coast Airports for over 1 year now. The Melbourne team are SUPERB, fast pickup (they share the shuttle with a car parking business), I never had a long wait and staff are all great. They take the rental charge out of my bond now to speed up the process. The gold coast team were not quite as friendly or efficient initially, but when flooding closed the Highway in Jan 2020 I was super-late for my Hobart flight. The shuttle was a while off, so I asked if they could drop me down in the car I had just returned, and Judy did just that - I made my flight. Thank-You Judy- Very Much Appreciated! Francis.