All Pet Solutions Tracking Order Status

I purchased an aqua eco 8000 pump in April 23. It has always been cleaned and used appropriately in my Koi pond. At first I was pleased with it, however last weekend it stopped working. I checked everything and there is no issue with parts or it's maintenance. I contacted All pet solutions and they have told me via a couple of not very detailed messages that part are not covered and they will not be replacing it, even though it still has 6 months of warranty left. Not sure how they come up with that diagnosis. Do not buy form them unless you want to replace your purchase within the warranty period as the warranty is worthless and the goods are clearly not fit for purpose. UPDATE All pet solutions contacted me and have supplied a brand new replacement unit, with apologies for the experience and a voucher for £10. This was gratefully received. Thank you for rectifying the situation.

Received harness, quick delivery great communication and fab fit

I have 2 elevated bowl stands ~ The actual metal pieces are brilliant ~ Very sturdy. The plastic elements are terrible. I've had to have both sets replaced at least twice over the last couple of years ~ which was great service. I raised a query well over a month ago to ask about sourcing replacements (at my cost) only to now be told that they don't supply spares and can't tell me who manufactures the stands. So now I have 2 stands which can't be used. They don't seem the slightest bit bothered that I am now £60 down before I have to source new products ~ which will be from elsewhere now.

Don't bother. If you buy a product that's wrongly delivered on the wrong choice the return system is automated and not intelligent. You just go around in circles. The attitude of the text and instructions are not user friendly or in my opinion respectful

I purchased another Alfie - Check Soft Dog Bed, to replace the same bed I’ve for 4 years. It lasted well. The first delivery went astray, easily contacted All Pet on WhatsApp, and a replacement arrived the next day. The original order turned up a week later, and a return was again easily arranged, with the post office collecting using their label.