Woodlore Tracking Order Status

This is Allen Edmonds? First and last timer here, who made the mistake of falling for a good sale. Not even factory seconds. 1) Open box that's obviously a return. 2) See walnut is nothing like the picture. 3) See imperfections that are a little worrisome, like missing stitches. 4) Called customer service, think I woke him up, and he told me to contact the store. 5) Used chat to "get in touch with my local experts" who told me to contact the store. 6) Tried to leave a review on the site, but it said that the email I signed up with "had already been verified"? 7) Going to return and only expect the worst.

UPDATED: Originally included a 1-Star review below. It turned out they had actually shipped my item correctly. However, I received no confirmation at the time of shipping and their customer team kept reporting my product would be delayed and offered no solution other than it would be late. The product quality is very good. I still stand by my original sentiment below as the whole experience was quite poor. (Original Review:) Paid $50 for express delivery of an item which states 1-2 business days for product arrival. On the 3rd day I had to follow up to see why the item hadn't arrived and the representative said they will ship it out the next day. How is that express delivery? I would have gladly made this purchase elsewhere had I known that this company can't operate according to services they charge for. Now I won't have my outfit on time for an event. Disappointing, unprofessional.

This company has terrible leather to start with. My $65 Stacey Adams have less imperfections than the $500 Allen Edmonds I purchased. The customer service is deplorable.

I have been a loyal customer to the Allen Edmonds Shoe Company for over 30 years. They had been the most comfortable shoes for me to wear all day as I stood on my feet most of the day in my profession. I presently have 21 pair in my closet. Since I have retired, I have purchased a few pair of the casual sneaker styled rubber soled shoes. On one pair the rubber sole has delaminated from the leather in the toe, and there is about a 1/8 - 1/4 inch gap between the rubber and the leather; it does not look good to me. Neither of the two other pairs have developed a similar gap. I sent the shoes back to Allen Edmonds for "observation" and I was notified today after being in their facility for over six weeks, that there is nothing wrong with them because the stitching was still in place, even though they look bad now and the rubber is delaminated from the leather. They sent the shoe back today after they sent to me their notification by e-mail. So, this pair is very poor quality and apparently they have quality control issues. It's such a shame as this company used to have a stellar reputation. I surely wish that I could post photos for the three pair of shoes for everyone to see ?

This company is trash, stay away. They are selling poor items and not standing behind their items