Aligne UK Tracking Order Status

Super helpful and willing to solve the problems

Lovely lovely garment ( denim dress)- beautifully made. Customer service - exemplary

Excellent!

I recently purchased a pair of jeans from Aligne, but upon receiving them, I found that the quality did not meet my expectations given the price point. I returned them through Royal Mail, assuming that the £3 return fee charged by Aligne was solely for the cost of return. However, I later discovered that I also owe £2.99 for a delivery fee on top of the return fee. This unexpected additional cost was not communicated to me prior to my purchase, and I feel that it was misleading on Aligne's part. As a result, I am disappointed in this experience and would have reconsidered my purchase had I been aware of the full costs involved.

Darling clothing, but sizing is off and the customer service absolutely SUCKS. Is there anything more infuriating than typing out a detailed email to customer service only for them to NOT read it and instead send back a boilerplate response with zero help? Shipping is $9.99 and is not refundable. There is a $7 return fee. This company refuses to offer exchanges, thus forcing you to make another purchase and wait weeks for your return to process back to your credit card. I emailed asking if they could make an exception on the fees as I was repurchasing the same item but in a smaller size and would have to end up paying $30 extra for the skirt with 2x shipping plus the return fee - they refused. I will be writing reviews about this infuriating experience everywhere I can so hopefully no one else makes the mistake of shopping here. Greedy f*ers.