alice + olivia Tracking Order Status

It was my first time ordering from this company and I'm absolutely shocked--shocked!--by the low quality of their product compared to the sky high price. $500 for a polystery dress that looks cheaply made? Please. You guys have to be kidding yourselves. I love how the envelope says 'empowered women empower women' lol. Nothing says 'empowered' like ripping customers off, huh. Returning right away and never ordering from this place again. I don't support scam brands. Only reason I am dignifying them with 2 stars is because they made the return process fairly simple.

I was really unimpressed both by their clothing quality and customer service. I ordered a >$300 skirt that arrived with a tear in it. I contacted customer service and they took 2 days to get back to me about it, and they didn't offer any recompense to me for the inconvenience. It was very inconvenient schlepping to Fedex to return this item and I certainly don't plan to order from them again.

i have purchased many many items from alice and olivia. their customer service is pretty good if you go into their store. this review is more about the quality of their merchandise. in less than 5 wearings of VERY VERY VERY VERY pricey items, they have all fallen apart in one way or another. 1) a grommet dress. cost a fortune and one of the grommets fell off after about 3 wearings. no seamstress or cleaner would come within a foot of it because its leather. 2) a patent leather mini dress. the eyelet hook has come undone after about 4 wearings. easy fix but NOT THE POINT. 3) white leather mini has a stain on it from the stupid foam they put on the hanger to protect the skirt from hanger claw marks. instead i have black foam marks! unbelievable. i won't be shopping here pretty much ever again

I absolutely love Alice + Olivia clothes and customer service. Exceptional customer service in NYC & ATL. My warning to potential buyers of their suede pants...don’t buy them!! I wear a 00. In less than a year, they have stretched to fit a size 4 or more. It’s not about sizing, it’s that the pants stretch out and there’s no way to get them back to the original size. No leather/suede specialist can help. Tailoring is not an option either. Spending over $900 for pants that are absolutely GORGEOUS when you first purchase, but unable to wear (unless you plan on gaining weight) is not something I want to do. I’d rather spend $900+ on an amazing dress or something that will maintain its size. Although my experience with the suede pants is extremely negative, I love the brand and will continue to shop at A+O.

I’ve purchased several of their face masks. The materials and quality are very inconsistent. I was disappointed that the first batch was made in China, but the prints were nice and they were comfortable. When I made a second purchase, (Made in Thailand), the material was different, I was sent a color I hadn’t even ordered, and the quality was very poor. I don’t recommend their face masks and won’t be buying anymore from them.