AJ Madison Tracking Order Status

Aj Madison saved a day for us! We had a dilemma with another company (Ferguson), they sent us Miele appliances with rats poop inside and appliances smelled like pee. Once the pee is there, you cant make it go away. After fighting with them for 4 months, they replaced us with broken/damaged/used appliances even though we paid money for new. They told us these models can’t be found in the whole USA that they were replaced by newer models (lied). We got our money back, but since our cabinets are custom, we needed exact models. I never bought appliances straight from internet, but we had no option. There were 2 companies offering them, Aj Madison and Appliances Connections. Based on the “good” reviews from google and other sites, we called the Appliances Connections. A sales person told me neither were in stock and just hanged up the phone..what? Their site showed in stock. So I called AJ Madison (the website with bunch 1 star reviews from many sites) and salesperson David picked up, told me both are in stock and they had one over 40+ in stock and another 20+ in stock. Ferguson told us nowhere in US (ya right). I asked David 3 times about model number and that they are brand new because I couldn’t believe, it was our lucky day. 3 weeks later, we received both Miele appliances brand new, not a single scratch. From NY to WA state. One of the other things I loved about my AJ Madison is that they kept us informed about whereabouts and status of our order through email. Every step! (with Ferguson we had to keep emailing salesperson every month for 7 months asking where is it). So, I just wanted to say, don’t always believe those bad reviews on sites about companies. Thank you AJ Madison and thank you David for excellent customer support!

Bought a flushmount kit for my induction cooktop. It's tiny. Box dimensions were about 6"x6". Weighed about 1.5 lbs. Some foam tape and a metal bracket. They charged me $35 shipping. Non-refundable. I didn't use the product. They only reason they have two stars is because I worked a deal with them where if I pay the shipping back, they won't charge me the 25% restocking fee. It cost me about $12.50 to ship it back. AJ is all about that cash money! I hope whatever lambo you're driving is sweet. Point is, just don't.

What went wrong is their customer service is awful. I used the chat feature last night bc it was a Sunday night and it was available. I needed to check on a replacement microwave that was shipped, but no tracking and it was to be delivered to the job. We have no idea if it was delivered? The person, whoever runs this feature, could not have been more rude and it was clear they did not want to help me or answer any of my questions. In fact they basically hung up on me by ending the chat. Their customer service and shipping has me rethinking doing business with them.

Received five products. Dishwasher missing parts, hole on interior door. Stove had left side pushed in. Because I didn’t open and inspect in the right amount of time allotted they refused to do anything. Open your products immediately otherwise you are hosed.

It took just over three months to have my order completely fulfilled, which was extremely frustrating. However, that was ultimately the fault of Supermicro as that's where the parts were backordered and drop-shipped from. Wulus's customer service answered all my questions and kept me informed along the way.