Air Transat Tracking Order Status

I was worried when I saw all the bad reviews but credit where credit is due - the flight was half the price of BA and Air Canada, it ran on time, the plane was modern and clean and the legroom was ample. The food was good and the onboard service was fantastic - really friendly and nice people.

My south vacation was recently altered without my knowledge. They switched it to a date that was unacceptable for me, and I tried multiple times to contact them to change to a different date. I gave up on the automated chat and decided a person was a better option. The first representative wasn’t very polite, and stated that I had knowledge of the change and that it was past the 28 days. The second representative put me on hold and after 45 minutes I realized they were not coming back to the call. My third agent that I tried was extremely helpful, and when she realized that I had not received the documentation stating the change, she was offering me dates that I could switch to. Unfortunately, none of those worked but then she was able to give me a full refund. Thank you Adlise for your professional and courteous manner in dealing with my situation. I regret that I can’t go on the holiday as planned, but at least with Adlise’s help, I was able to reach a suitable outcome.

Affordable and reliable. I see alot of 1 star reviews on here and have to wonder why. I fly quite often from Glasgow to Toronto and I've never had a bad experience. The crew on the ground are always helpful and never dismissive (they could teach Air Canada about customer service) But the crew in the air have always been fantastic. There are two flights attendants who I see alot on my flights and you can tell they have seen it all yet they still smile and have a wee laugh with people. I see them de-escalate rude or rowdy passengers occasionally and am always amazed at their composure and care for other customers. I wish I knew the names of the two girls who I always see on this flight because I would recommend them for special recognition. I cannot fault them and always try to thank them at the end of my flights. I recently flew over to Canada to say goodbye to my father and paid $500 for a trans Atlantic flight, 7 hours and two meals....my connecting flight (air Canada) was $2000 for a 1hr 20min flight with nothing other than grumpy staff, two days delays and lies. A pack of us were asking why the flight was cancelled when the air Canada rep (who looked bored and annoyed) told us "air Canada no longer flies in rainy weather" when asked to repeat that a few people in the crowd managed to record her repeating that absurd statement. I've only been delayed once with air Transat and the staff were apologetic, knowledgeable, helpful and pleasant. 10/10 Keep up the good work and if any of the flight attendants read this I want to say THANK YOU.....it's always a treat to see people who are great at what they do.

One of the flight attendants was very confrontational following orders blindly, bossing people around with no rhyme or reason. One in particular would be incapable of deescalating a situation should the need arise but would escalate it. Some of the flight attendants need to realize we are paying customers not serving time in their jail until the aircraft lands!

Lamezia Terme - Toronto: The crew was kind and helpful with every request. The food served was very good. I traveled very well with Air Transat.