Afends Tracking Order Status

I like Afends because of the natural materials they use, but they have the WORST returns policy that I doubt I will ever shop with them again. I purchased pants during a sale and got my usual size, but they were both too small. I have to pay ($10) to return them plus they are now full price and to get the same pants I will have to pay substantially more for them, which I can't afford. Now I am just left with credit as I wait for the next sale. As an online shop you have to expect that the clothes may not fit and this policy is extremely poor for the customers. Very disappointed.

Clothes are just okay, especially considering the price. Sizing is kinda off (runs small). Customer service wasn't so great, ended up cancelling an order because they weren't able to give me an ETA on shipping just sent a generic email saying 5-7 business days, even though it had been 7 business days.

A great Australian company with sustainability as a mission statement and great designs. These guys are lovely and have been purchasing from them for over 10 years by now, since they started. Some of my favourite jeans designs come from them and the clothings are always very comfortable, the materials never feel cheap. Only thing that unfortunately marrs the experience is the sizing: it can be very on and off. Sometimes an M will fit like a glove, next time it may be too tight or even too lose. If they started to implement a more thorough sizing system, there really wouldn't be any complaints to be made.

I wanted the Jesse dress for ages, finally ordered and was super disappointed. I know it was meant to be oversized but it was ridiculously baggy even in the smallest size and basically completely see through. I knew returns wouldn't be free, but I didn't expect to have to do everything myself, including all the customs forms etc. It also took them several days to approve my return which is mad considering I had to pay for it. It cost £15 to send back a teeny dress - I just hope everything goes smoothly and my refund gets processed. UPDATE: Return went smoothly, refund processed within a day of receiving so I have given them an extra star.

They have such amazing products, I loved everything I received, super fast deliver, great experience all up