Additive-X Tracking Order Status

Ordered a 3d printer from additive x and the talked me through the process and offered great advice. Went to collect the printer from the shop and was greeted by two staff who spoke to my son about his new found hobby. They even let him into the work shop to show him some of their builds which he absolutely loved. 100% would recommended and will definitely return again.

I really like Additive for Bambu related parts or filaments (for 3D printing). The shipping is always super fast, when ordered with next day delivery, the stuff tends to get send out same night ready for next day. ONLY downside is cost. Additive is more expensive than Bambu direct, sometimes a few pence, sometimes a bit more. For example, the following order is £184.15 from Additive Complete Hotend 0.4mm hardened Extruder Unit PETG-CF PLA-CF PVA Support Whereas from Bambu directly, the same order is £170.35 I tend to decide where to order based on shipping. Bambu used to ship daily with next day delivery, but now they went massively downhill. I tend to wait easily a week for the stuff whereas Additive offers next day. The above order would cost an additional £7.80 for next day delivery from Additive, but Bambu doesn't offer here next day, even if I'd be happy to pay for it. Basically apart from price I just cannot fault Additive-X at all. But I do decide based on urgency whether to order there or Bambu. For example right now I am waiting for an Additive order as well as Bambu order. Additive stuff I need today, Bambu stuff is nice to have :)

Bought all my 3D printing filament from Additive-X. Really wasn’t sure what to order at first. Started off on the web chat and when I asked to speak with someone they rang up straightaway. Really sound advice, sent links and resources via email and when I made a mistake with the order they picked it up and phoned me to check it out before sending parcel out. No issues at all. There was a delay with one parcel so I phoned, they were holding it back because one item was out of stock. Asked them to send the other items and put the remaining one on back order.

Ordered a printer on standard free delivery. Printer arrived next day very well packed and fully working. I did call to discuss order and found the team to be helpful and professional. I would heartily recommend this company, in fact I've just ordered from them again.

Bought a printer delivery was fine. It didn't have some screws that normally come so I contacted sales and they sent some. Had a printer problem but their technical dept initially didnt answer so I contacted sales to chase. They then got back to me saying "Bambu will normally only give a replacement if it is an ‘out of box’ failure. The quickest way for you to get the part would to buy the part directly from bambu. " so thats the warranty just saying buy a replacement part and guaranteed for the day you take it out of the box. Printer is 4 weeks old. Update: Spoke to a lovely lady called Jo, who called and sent out the replacement part immeidiately after it was bought to her attention, so I have updated the score and title to reflect this. Many Thanks Jo.