AC Wholesalers Tracking Order Status

I ordered an LG 2-zone heat pump, 2 heads and all accessories (pipes, wires, disconnect switch, etc.) and everything arrived 1 day early. I know others have had issues with these folks but my experience was perfect. Good prices, quality product arrived early with zero damage or issues.

I’ve ordered from this company a few times in the past and never had an issue with the products or service, until this last time. I ordered two PTAC units with the respective sleeve kits and electrical kit for a remodel project. Due to the timeline of the project, I really only needed the sleeves to install, however, i figured i would buy the PTAC units at the same time to have on hand. One unit installed perfectly, and works great. I opened up a sealed packed to discover the other unit had a different plug, meaning a different voltage(265V) requirement, and could not be used. I’m very careful when i order anything, so i was shocked to discover this mistake. I looked up my invoice and there is nothing on my receipt, order confirmation nor even the box the unit came in specifies the voltage selected. In hindsight, i should have opened the unit up, but they arrived in good condition, the model number matched, and wanted to leave them strapped as this kept it secure until was ready months later to install it months later, assumed i was good. I then mocked up the same order on their website, and it didn’t even specified the voltage selecting in the shopping cart! How can anyone review their order for accuracy when the checkout doesn’t even list specifics? Don’t believe me? look for yourself. I had no way to see who’s responsible error it was since nothing is specified in my receipt, of course they said it was my fault. Also, why didn’t someone at the warehouse noticed that i ordered two 230v electrical kits, but a random different voltage for one of the units? Sounds like this company sells a product in an industry that they have little knowledge or experience. After reading other reviews, it seems this issue is the same, people can’t verify their selections at checkout for details such as nat. gas or propane, 230v or 265v, and other specifics. It was 7 months later when the error was discovered and was i willing to cut my losses with some restocking fee and shipping. I figured any reasonable company would understand how the issue happened and agree to return this just opened unit with fees including the purchase of a correct unit, nope. Shockingly, they refused any compromise and didn’t care about losing a potential repeat customer either. I probably wasted more time writing this, as they wont see it, and if your reading this, it’s probably too late for you. I’m not saying not to order from them, just understand the risks and flaws with their website and checkout, and just hope you don’t have to deal with customer service.

Ordered ductless AC on Oct 8, ship date would be Oct 19. received email saying equipment would be delayed. tried to contact on Oct 19 could not reach anyone in order service department. on hold for 20 minutes, then 27 minutes after which it rang and extension 516 automated answer said mail box full. Online chat did not work either with multiple tries. tried to cancel order by telling the new order department (press 1) I was cancelling order where I was instantly transferred to the non answering customer service. At this point I am cancelling credit card payment. Can't wait an indefinite period of time. Added later comment on 11/15/20: I have seen from AC wholesalers, since my original order in early October what appears to be a sincere effort to be clear as to the shortages (Covid caused) and their impact on anticipated delivery schedules.

Price and delivery were good. Little did I know that the unit their sales rep promised me was missing the HEAT COIL...now I have to pay $100+ to get one and wait for it so my AC guy can come back out and charge me another service call fee to install the unit. Make sure you verify you are getting the correct parts

The LG Mini split is awesome! AC Wholesalers ads are a little misleading the Accessories list is more like a necessity list. The plastic line set cover is flimsy and cheap and expensive! They used a shipper that promised a short delivery truck and a lift gate when the package got to Phoenix they gave it to another shipper that only has Semi and 53' trailers. Again love the LG Mini Split!!!