Acuvue Brand Contact Lenses Tracking Order Status

I have worn J&J acuvue dailies made in the USA for years. They changed package coloring a year ago and I immediately felt a change in product. After research, I found out they are made in Ireland. DO NOT BUY these..they start to deteriorate as soon as you put them in. I have started wearing another brand and will NEVER wear J&J again.

My new optician recently swapped me to the acuvue oasys lenses (toric in one eye, normal in the other) as he said I have dry eyes and these would suit me better. I had had no issues with the monthly biofinity lenses I had been using previously for about 10 years or the daily lenses I had been using before those, I only had an appointment because my glasses prescription had changed and I was reccommended to get a new contact lens prescription. The new acuvue lenses are the most uncomfortable contact lenses I have ever worn - from the minute I put them in I am aware of them and feel like I have sand in my eyes, and while this does improve slightly once I've had them in for an hour or so, I still cannot stand to wear them for more than a few hours at a time. I also find them difficult to re-use each day because of how thin and prone to folding they are when I take them out. I'm quite sure it has to be these lenses causing all of my issues as I was not having any problems prior to swapping to acuvue and my eyes are perfectly fine as soon as I take them out. Quite annoyed that I had to pay £70 for a 3 month supply which is now useless to me as I can't wear them. If anyone is potentially swapping to these lenses, I'd try to get some sort of free trial before comitting to buying any.

I would give Acuvue and their Rewards program a zero if I could. I have worn Acuvue contacts for 20+ years. Ever since they started their Acuvue Rewards program, I've received a $75 or $100 reward for buying 12 months of contacts. However, the reward NEVER works! It usually requires weeks / months of tracking down an email or phone number to get someone to help. After years of experiencing issues with their Rewards program, I've concluded it is a scam. A digital card or physical card is issued but it rarely if ever actually works. When I call, the offshore people claim they are powerless to help and can't do anything. This program is fraudulent and Acuvue should be held accountable for defrauding customers. OR... if it is legitimate, they need to improve their systems / processes so it's not impossible for customers to use the rewards that were supposedly granted to them. It appears they are now solely manufactured in China and the quality of Acuvue contacts is very very poor now.

I've been using Moist daily-wear for several years with no significant problems, but the batch I got recently (from CostCo in the US) seem to come out very frequently, and usually at the most inconvenient times--like when I'm in traffic. I saw one other comment here describing similar problems, so this is +1 to that. Something has changed--either the lenses or my eyes. But in either case I'm going to have to do something as the current situation is intolerable.

I ordered a year's worth of Acuvue 1-Day Oasys Max. I was told there was a $200 rebate when I ordered the product through my optometrist. This made ordering through my optometrist a better deal than 1-800-CONTACTS. The contacts are mostly fine. I'm working my way through the first 90 day box and have only encountered one defective lens. It was obviously deformed. But don't count on that rebate, folks. They refused it outright with my first submission. I got that corrected and got an email on July 11th of 2023 saying the rebate was approved and that I'd get YET ANOTHER email within 14 days to claim the rebate. That email has not arrived. It's currently August 22nd. I've sent yet another email to Customer Care. We'll see. But at this point, I'm not holding my breath.