Academic Superstore Tracking Order Status

I placed an order for Parallels software on 2/10/2020. On the order page, purchase eligibility is noted, and in this case, both faculty and students are eligible for discounted pricing (the same eligibility is listed as of 2/23/2020). Verification of eligibility is only done when an order is placed. After I placed my order I was taken to a page to verify my eligibility. The page asked for documentation; there were a few ways to authenticate. I choose the option for a current pay stub, an option on the list for faculty. I am a full-time college professor; I have been using the student/faculty version of the software for years. As my pay stub did not list my job title, I sent over an employment verification document from Equifax, something my HR department provides for work verifications. After sending these documents, I noted I received an email asking for verification documentation from their customer service team. I replied directly (as suggested in the email if help was needed) and in the email, I noted that I had sent the documentation and to advise if additional info was needed. I sent this email from my University email account. 02/13/2020 (3 days later) - I received the following generic email: "Just confirming that we got your request. We're on it. " 02/13/2020 (about 10 min after prior) - I received a generic email: "msoden commented: Please find below the only acceptable forms of proof ... Pay Stub (cross out confidential information)" with additional info and a list of other acceptable documents to verify eligibility to purchase. I also did this with my .edu university email account, as with prior emails sent. 02/13/2020 (about 15 min after email) - I sent a direct email to the customer service rep with an attachment of my current check stub. 02/14/2020 - After 24 hours of no reply, I resent pay stub attachment and an email asking for a follow-up on my order. 02/15/2020 - Another 24 hours later, I received the following email: "We apologize for the delay in answering your help request. Unfortunately our support team is experiencing a higher volume than normal. Our team is working hard to get to your ticket as quickly as possible. Thanks for your patience, we'll be in contact soon." 02/18/2020 - Received an email with the subject line: Order with Academic Superstore is Canceled". No additional info was added. I replied an inquired why it was canceled. 02/18/202 (about 15 minutes later) - I received a generic email stating: "msoden commented: It is a student edition. Must provide one of the eligibility documents below as proof of student status..." In this case, only student eligibility info was available. 2/18/2020 (about an hour later) - I sent an email to their customer service team stating how dissatisfied I was with their service. I shared how their service was very slow, my order was canceled after providing documents they requested, and little details were made available. I also noted how I was disappointed for what appeared to be their error. I included screenshots from their own website, which clearly states I was eligible to purchase the product at a discounted price and that my info was sent multiple times as requested. 2/19/2020 (about 24 hours after I sent my email above) - I received a generic confirmation of email receipt: "We apologize for the delay in answering your help request. Unfortunately our support team is experiencing a higher volume than normal. Our team is working hard to get to your ticket as quickly as possible. Thanks for your patience, we'

Worst customer care ever. They'd take your money straight away but leave you hanging for days with no response or updates on your order. The 'contact us' is useless. They never respond to their emails. I'd pay more just to get good customer service. DO NOT BUY ANY PRODUCTS FROM THEM.