123 ponds Tracking Order Status

Our pond pump stopped working and we couldn’t find anyone locally who carried the part we thought we needed to fix it. After searching several online companies, we were thrilled to learn 123ponds carried the part. Ordering was easy, the price very reasonable, and delivery was prompt. The part was exactly what we needed and we saved over $400. by being able to repair our pump rather than replace it. We would highly recommend 123ponds.

So, we are up to 3 stars. They did finally replace the dry rotted filter they sold me. That said, I waited a couple of months. The entire time the unsaid suggestion was that I either did something wrong or was cheating them since it was impossible either they or their vendor made an error. I found that infuriating. I get that some take advantage of vendors, which is a shame & hurts us all. Original review is below: Be wary of this vendor. Purchased a filter. Did not need it right away & did not install it immediately. When I did it was completely dry rotted & fell apart very quickly. Most likely this item was on their shelf for several years. I asked for a replacement. Their answer was to request pictures, etc., & they would request a replacement from the vendor (really??). Not surprisingly, they have not even had the courtesy to reply after a month. So, they sold me junk & blamed the manufacturer instead of standing by their products.

We purchased 5 of these pumps. Tsurumi - LSC1.4S - Contractor Series Submersible Pump - 2/3hp - 3/4`` Discharge - 115V - 20ft Cord. I was notified by the company that 2 were on backorder but they could fulfill the 3 right away and send the others two weeks later. I appreciate that they reached out to me twice by email to get this resolved because the first time it went to spam. These pumps are critical to our restoration business and there pricing was better than the competition and everyone else was backordered for months and they at least had 3 right away. Would definately purchase from them again. Great company and great customer service.

123ponds has the best order/turnaround time - everything I've ever ordered over the past ten years (a couple of pumps, diffusers, pieces parts for repair) has arrived within days. . . highly recommended!

I honestly am dumbfounded by some of the negative reviews I’ve read on this site. This is not my experience whatsoever. In early March I decided to upgrade my family’s koi pond. We get so much enjoyment from it and we want to be good stewards for and enjoy our pets. At the time I was not attached to any single online vendor and just happened upon 123ponds.com. My first order included an Ultima II filter, pvc fittings, pvc flexible tubing. Second included an EasyPro pump, emergency pump shutoff, flow meter and a few other assorted items. Email updates after my orders were prompt and shipping was within a couple of days. Great so far. The one and only problem I had was with the filter. I did not contact them about it as I am the kind of guy that likes to figure things out; work the puzzle, take a break and come back to it. At first I thought I mis-sized the pump, but I was very careful to choose a pump based on the filter requirements. I was finally able to confirm the issue was an error in manufacturing. At that moment I contacted 123ponds and provided pictures, supporting YouTube video and diagram. They reached out to the manufacturer and handled everything. Working with this company has really been a breath of fresh air and they will continue to have my business.