Track BEL Packages & Parcels

I gave it a star but would actually take a star away . I boought over 9K worth of furniture and some of it hasnt lasted a year. My couch had issues on delivery day I felt like they blew me off and made me think it was me being over critical . I called back and they did minimum to correct issue . It was only a bandaid and when I called they said this should be covered by Guardian the extra warranty I purchased. They said store shoud cover . Store said that I missed the warranty by 30 days . Guardian was called back and said should be covered by Manufacture warranty. Store then said we missed warranty by 30 days . Took a Better Business Burea Complaint to get someone to call me as the district and regional managers never even bothered to call or email me back. So I received a call and said they would send someone out and they would call morinng of appointment to confirm. I received email and confirmed exactly per directions . I was told later after I called to see what time that I didnt confirm. Then it was I confirmed but too late. I wish I had went to Joe Furniture down the road and bought the less expensive furniture with better customer service. I will never buy anything from this company again .

Ordered a furniture package of living, dining & bedroom only to have it arrive in different shades of the color ordered. Store gave us run around about it & we had to go into the store, pick out another set & pay more money to fix their mistake. Not happy at all & they do not have good customer service. The correct thing would have been to make sure it all matches as advertised without charging us more for their mistake. Very unhappy & can not believe that they would not just make it right.

I ordered a bedroom set from Bel Furniture and it was delivered without the nightstand. I was told this by the driver I wouldn't recommend these people at all for any type of furniture purchase. I should have been notified ahead of time not during delivery. I would have canceled the order.

Purchased a very nice table..very speedy delivery..awaiting my next delivery today

Well service this man named Eric on 410& 151 helped us well my new table and was very nice to us and very helpful with explaining me the prices well diffidently come back thanks 😊