Toys R Us Canada – Cashback, Rebates & Rewards

Sale items not coming up when scanned and cashier arguing about prices. Not all items scan sale prices. Product prices not clearly marked. Cashier was rude even though products were actually on sale and it was a mistake on store’s end. Store looks run down and unorganized. Disappointing experience.

I arrived at the Newmarket Upper Canada Mall ToysRus and was looking for a specific Toy. It was currently out of stock. The two young men at the Customer Service desk “Andrew” and “Juliano” went above and beyond in an attempt to assist me in sourcing this particular toy. I am very appreciative and thankful for their help. They are truly an asset to the ToysRus Newmarket sales team!

I had a wonderful review at the Toys R Us in Hamilton Ontario on Centennial Parkway. I went in to look for a doll that poops trinkets that my two nieces absolutely have to have. Did not know what the name of the doll was when a worker named Taylor approached me and went above and beyond to help me she looked up the name of the doll and if they had any in stock. Her computer said they were all out but she would check the back to see if they have any. I was thinking I was out of luck but here she came with not one but two of the dolls I was looking for. My nieces will be extremely happy and I am very grateful for her excellent service. Taylor was extremely pleasant and very helpful very much appreciated.

With having to curb side pick up I was thoroughly happy with how quick, professional and Covid aware they handled our transaction. Was so good I ordered additional items from them instead of going to Walmart. The Thunder Bay store can give lessons in how to be professional on the phone and help our transaction be smooth and efficient.

Online deals are awesome. Have picked up some really cute toys this season at great prices overall. Customer service is awesome! Delivery is quick and easy.