The Original Factory Shop – Cashback, Rebates & Rewards

I visit the Factory shop in Minehead Somerset when I go to my holiday home, it is a quality outlet for designer wear and homeware, every time I visit, around 6 times a year, I buy quite a bit of designer clothing and other bits for my retreat. I bought some Sketchers for xmas for my wife, but left them behind, I went back after xmas to see if they had been kept aside as I had proof of purchase, unfortunately they were nowhere to be found. I was helped ny Vicky, one of the managers there, she said to leave it with her and she would look at CCTV to seeif she could see the transaction, unfortunately, the recording had elapsed the previous day, however, she very kindly gave me a voucher to redeem against a new pair, which she did not need to do. I bought my wife another pair with the voucher and had chnge to buy my wife a new outfit with, this is a very kind act and all the years I have shopped, I have never encountered customer service like I had from Vicky, and cannot thank her enough for her personal involvement and the abilit to know that this was a genuine mistake I made as I have a memory issue and just forgot to take them. I will definately be buying again as there quality here and something for everyone at an affordable cost. Thanks Vicky, youy are a star and your company hopefully recognise you as an asset.

The staff in the Bangor (North Wales) store are brilliant. So engaging, kind and helpful. I have a hidden disability and have never had to explain myself whilst shopping there which means I leave smiling, and obviously that makes me want to go back. Thank you all.

I wrote a review the other day about the slow despatch time. I have now received my order 1 week and 1 day. Trainers are spot on shame about the delivery times otherwise would of been 5 star.

Staff were so helpful ,kind ,and polite .lady who served me at till jackie from northallerton was brilliant .even stayed past her finish time to help me .what a lovely lady ,cant praise her enough.

Went to Bishops Cleeve store and was served by Tracey. Shop is well presented and staff very friendly and knowledgeable. Tracey explained the Tofs club and how to download the app. I was very pleased with my purchases and will go back to take advantage of the app offers!