TKEES – Cashback, Rebates & Rewards

Do not order from this company. Worst customer service EVER. They don’t care either. Beware of ordering their products on Madewell etc, b/c you cannot return it to Madewell, you have to deal directly with Tkees.

ORDER FROM THIS COMPANY AT YOUR PERIL !! The returns procedure is a farce; want to return something ? then email them to get authorisation approval and receive a code. Do it within the period of time they stipulate. Then return it at your cost (£20 postage cost from UK for some flip flops !!), then they say they haven’t received the returned goods and that’s that !! No return QR code, no return label or form. Nothing. Result ? £100 wasted. Communication like talking to a brick wall.

This company should be close. No customers service Ignore customer email. Wrong description sizes. Take your money but no one to talk with one hour after order. 👎🏼 bad experience! First time and absolutely last time.

Updated 1/4/22 I reached out to TKEES again and finally got an update that my black and grey clothing would not be shipped until the end of January. I was offered a partial refund for the extended wait. After my email, they immediately shipped the green items in my order that they had in stock. I appreciate them making efforts to make me whole, and am looking forward to receiving the rest of my items. The ones I did receive are very comfortable and high quality. _____ Having a similar experience to the previous reviewer. Placed a large clothing order 11/17 that I still haven't received as of 12/21. I reached out on 12/1 for a status update, and was told (through a seemingly automated message) the items were pre-order and had an expected ship date of 11/29 - 12/6. There was no warning on the product pages the items were pre-orders, and I have yet to receive any additional updates. For a very expensive purchase, I'm fairly concerned and would just appreciate an update if there are expected delays. Would never order these as gifts knowing the lead time now. To TKEES credit, the items I purchased ended up going on sale for Black Friday (about a week after my purchase). I reached out and requested to cancel my order so I could submit a new one at the discounted prices of ~25% off, which added up to quite a bit. Someone immediately responded and refunded me 25% of my purchase price so I didn't have to cancel/place a new order. I really appreciated that customer service. Still hopeful things will turn around and I can get some information on my items. Was initially very excited to get them.

I'd like to apologise to Tkees for my previous post. I did hear back from them and they are sending my correct size and have let me keep the incorrect size, which I will gift to my niece. I didn't realise the sizing is US, I chose a size 6 which is a US 4. My mistake :(