SodaStream – Cashback, Rebates & Rewards

I want to commend Joyce, the Sodastream representative to whom I spoke on the phone. Joyce listened to my problems and took action to solve these problems. I really appreciate Joyce's help.

Joyce has been very helpful! He was very nice and understanding. While I usually hate talking with customers service, it was a pleasure to talk with Joyce, great service.

Called the help line and was on the phone with support within 2min. Amazing compared on being on hold forever. Found the order straight away. Had it sorted and a confirmation email sitting in my inbox in all of 5min. Best customer service experience I've had in a while.

SodaStream is ok. I've had their older push to sparkle machine and used it so many time it wore down and stopped working. I purchased an automatic one and had no issues. Few times I interacted with support it was fast and issues handled quick. And the exchanges and flavors had always been in stock when i went to buy them. No complaints from me!

GREAT PRODUCT, HOWEVER IT DOES NEED TO BE IMPROVED FOR THE CUSTOMERS I love my soda stream. I have not given it a break since I got it. However, soda stream needs to look into H2WOW for flavors. I didn’t think that I would like it as much as bubly, but I love it so much more than ANY OF THE FLAVORS that soda stream has to offer. Having to turn in your co2 canisters by a certain time to get refilled or you get charged for them is very wrong! I have been turning ours in before the due date, but I have to wait for the due date to get my refills. These rules are not a good way to tell your customers how happy you are to have them. Let people keep the empty canisters until they’re ready to pay again to have them refilled. And when soda stream receives the empty canisters, refill them and send them back to that household- don’t make them wait until the due date to be refilled. And when soda stream refills the empty canisters, they should not charge the same price to refill it as they charge for new ones. The refill price should come down in price. I am not saying that they need to refill them for free, but because the canister has already been purchased, the refill price shouldn’t be as much as it is. Soda stream is a wonderful thing to have in the house and I regret not getting it sooner than I did, but when I got my soda stream, I liked it so much that I bought the same one again for my step daughter and her husband along with some flavors. My step daughter and her husband use theirs all the time too. They love theirs just as much as I love ours. But putting a time limit to turn in your canisters and get them refilled and having to wait for the due date if you turn them in early is not right. There are certain things that need to be changed/improved and those are just a couple of them. Having soda stream pay for the shipping and handling on the returns of the canisters, well that is just a very nice and thoughtful thing to do for your customers.